For the credit facility, Amazon Finance (India) Private Limited acts as the Lending Service Provider in partnership with CapFloat Financial Services Private Limited (brand name axio) an NBFC registered with the Reserve Bank of India. Customers can apply for the credit facility through the amazon.in. app which acts as Digital Loan Application.

Sachet portal, is the State Level Coordination Committee (‘SLCC’) initiative that allows customers to lodge compliant . The SLCC is the joint forum formed in all States to facilitate information sharing among the Regulators viz. RBI,SEBI,IRDA,NHB, PFRDA, Registrar of Companies (RoCs) etc. and Enforcement Agencies of the States viz Home Department, Finance Department, Law Department, Economic Offences Wing (EOW) etc., with the objective to control the incidents of unauthorized acceptance of deposits by unscrupulous entities.

Name: Vikas Bansal

Designation: Director, Amazon Finance India Private Limited

Address: 8th Floor, Brigade Gateway, #26/1, Dr. Rajkumar Road, Bangalore- 560055, Karnataka

Telephone/Mobile: 1800-1200-1571

Email ID:

Grievance Redressal Officer details – Grievance Redressal Officer details

axio Customer Service In case of any queries please write to “ask@axio.co.in” or reach out at 080-68075001 Amazon customer service Please reach out to amazon.in customer service from amazon.in app.

axio Privacy Policy:https://3.108.30.254/privacy-policy/ Amazon Finance (India) Privacy Policy : https://www.amazon.in/gp/help/customer/display.html?nodeId=202136010

You will continue to see and track all the details related to your transactions, available limits, and existing dues in the Amazon Pay Later dashboard

axio is the brand name of CapFloat Financial Services Private Limited which is a registered Non-Banking Financial Corporation (NBFC) with the Reserve Bank of India (RBI). The NBFC’s name will reflect in your credit reports.

axio is the brand name of CapFloat Financial Services Private Limited which is a registered Non-Banking Financial Corporation (NBFC) with the Reserve Bank of India (RBI) which will reflect in your credit reports.

CapFloat Financial Services Pvt Ltd is the legal name of the Non-Banking Financial Corporation (NBFC) registered with the Reserve Bank of India (RBI) and is known as “axio”

You can keep track of your Amazon Pay Later account history on the Amazon Pay Later dashboard on the axio app. This dashboard will include the following information & features:

1.Your approved limit, utilized limit & available limit.

2.Your Amazon Pay Later account status. Reasons why your account maybe blocked.

3.Payment Due dates and amounts.

4.Transaction History with order ID, EMI plans, and amount payable.

5.Repayments history with mode, date, and outstanding amounts.

6.Option to make manual repayments for installment amount and total outstanding amount.

7.Option to set up auto repayment functionality.

Customer Service You can reach axio Customer Service from 9.00 am to 9.00 pm on all days at: Call: 080-68075001 Mail :ask@axio.co.in

In order to cancel your Amazon Pay Later account, you’ll have to ensure that all the outstanding dues are cleared. We will be able to process account cancellation requests, only if there are no outstanding dues. If all the dues are clear, please call our customer service team (details mentioned below) to request account cancellation.

If your account is blocked due to payments not being paid on time, please complete the pending payments. We will re-assess your profile and reinstate your account on successful receipt of the overdue payment. If it is blocked due to the expiry of the KYC, we will provide details of the process to complete the Full KYC and extend the validity. If it’s blocked due to a breach of axio’s or Amzon’s policies, we will re-evaluate your profile on a periodic basis and notify you about the reinstatement of your account.

Your Amazon Pay Later account can be blocked due to one or more of the following reasons:

• Your KYC has expired

• You have overdue payments or your repayment was posted 30 days past the due date

• Due to internal Amazon policies

• Due to internal axio policies

• Due to a breach of Amazon Pay Later terms and conditions.

It is very important to pay your EMI on time in order to avoid late payment charges, maintain a good credit rating, prevent suspension of the Amazon Pay Later facility, avoid further actions on your Amazon account and any legal action. Please maintain an adequate balance in your bank account around the repayment date. Not paying your EMI on time could result in a negative impact on your CIBIL score and all other bureau scores.

No, repayments have to be made according to the schedule.

In such a case, we will notify you through email and/or SMS about repayment rejection from the bank and details on how to manually complete the payment to avoid any late payment fees/penalties.

If you miss your payments on the due date, we request you to manually pay them as soon as possible. Late fee charges as per the below grid might be applicable if dues are not repaid by the due date (5th of the month):

For all purchases made via Amazon Pay Later between the first and last day of the month, the bill will be generated at the end of the month and the EMI will be due on the 5th of next month. Example: For all purchases made in July the EMI will be payable on the 5th of August.

Auto-repayment setup is a one-time setup that can be done: (i) at the time of registration (optional); (ii) during the first purchase using Amazon Pay Later, or (iii) from Amazon Pay Later dashboard.

There is no interest cost applied for buy now, pay next month’s usage. However, while choosing to pay by EMIs (3-12 months) there might be interest costs attached.

The details about the interest cost payable will be communicated to you on the payment page while choosing the EMI plan.

• Possible reasons for the decline/rejection of your Amazon Pay Later registration:
  • You did not accept the final loan agreement post generation of credit facility offer under Amazon Pay Later.
  • You are currently not eligible to avail Amazon Pay Later as per the relevant and applicable terms and conditions and/or internal policies of axio.
  • Your KYC document verification failed.

In such cases, you can restart the Amazon Pay Later registration process from the Amazon Pay Dashboard, on your Amazon.in mobile app/mobile browser once you have stable internet connectivity. You will be able to start from the last step where you got disconnected.

PAN number is mandatory for completing Know Your Customer (KYC) checks. If you don’t have a PAN, you will not be able to complete the registration and hence not be able to avail Amazon Pay Later.

Go to the Amazon Pay Later registration page on your Amazon.in mobile App and follow simple on-screen instructions.

Step 1: Complete your KYC

You will be shown one of the below four modes of KYC completion:

• Existing KYC (shown only in case you have completed KYC for Amazon Pay Balance).

• OTP Based eKYC

• OTP-based offline Aadhar KYC or DigiLocker KYC

• Existing customer with axio

• KYC as received from CKYCR under CERSAI

Step 2: Accept Terms

Your approved value of Amazon Pay Later credit facility will be displayed on this screen along with the loan agreement. Please read and accept the agreement to complete Amazon Pay Later registration. This sanctioned credit facility will become active within a few minutes of completing the registration.

In such cases, you can restart the Tata Pay Later registration process from the Tata Digital/merchants’ app/website once you have stable internet connectivity. You will be able to start from the last step where you got disconnected.

‍

axio Pay Later is offered to you by CapFloat Financial Services Private Limited in association with Karur Vysya Bank as its co-lending financial partner. CapFloat Financial Services Private Limited is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India. It is listed in RBI’s list of NBFCs and is permitted to lend money to retail customers, and small and medium businesses. CapFloat Financial Services Private Limited operates in accordance with the legal framework and regulations prescribed by the RBI.

For the credit facility axio Pay Later, Razorpay Software Pvt. Ltd  &  Juspay Technologies Pvt. Ltd  acts as the Lending Service Provider and services the users through axio application which acts as a Digital Loan Application, in partnership with CapFloat Financial Services Private Limited (axio) which is an NBFC registered with the Reserve Bank of India.

Grievance Redressal Officer details – Grievance Redressal Officer details

‍

Mr. Arvind Subramaniam – Grievance Redressal officer of Razorpay Designation – Data Privacy Head Address – SJR Cyber Laskar, Hosur Rd, Adugodi, Bengaluru, Karnataka 560030 Contact – 1800 123 1272 Mr. Parthiban Duraisamy – Grievance Redressal officer of Juspay Juspay Technologies Private Limited  

‍

https://docs.juspay.in/resources/docs/common-resources/support–contact

https://razorpay.com/docs/payments/dashboard/support/#:~:text=Chat%20with%20Us,-This%20feature%20is&text=chat%20with%20us%3A-,Log%20into%20the%20Razorpay%20Dashboard.,chatting%2

axio Customer Service :

In case of any queries please write to “ask@axio.co.in” or reach out at 080-68-75001

‍

Axio’s Privacy Policy: https://3.108.30.254/privacy-policy/ Razorpay’s Privacy policy : https://razorpay.com/privacy/ Juspay Privacy policy : https://juspay.in/hypercredit/privacy All the Razorpay data is hosted and stored in AWS Mumbai Zone. Razorrpay adheres to RBI’s Data Localization rules.

Axio Pay Later is offered in partnership with axio (CapFloat Financial Services Pvt Ltd). CapFloat Financial Services Pvt Ltd (axio) is a Non Banking Financial Corporation (NBFC) and is a regulated entity under Reserve Bank of India (RBI) operating in accordance with the legal framework and regulations as prescribed.

Credit facility offered can either be fully funded (100%) by axio or it can be co-funded by both axio and KVB (Karur Vysya Bank Ltd.) in 20:80 split respectively. If so, the user’s bureau report will reflect the approved amazon pay later credit facility under CapFloat Financial Services Pvt Ltd (axio) and Karur Vysya Bank Ltd in 20:80 split in the same ratio respectively. This is at axio’s discretion.

Sachet portal is the State Level Coordination Committee (‘SLCC’) initiative that allows customers to lodge complaints. The SLCC is the joint forum formed in all States to facilitate information sharing among the Regulators viz. RBI, SEBI, IRDA, NHB, PFRDA, Registrar of Companies (RoCs) etc. and Enforcement Agencies of the States viz Home Department, Finance Department, Law Department, Economic Offences Wing (EOW) etc., with the objective to control the incidents of unauthorized acceptance of deposits by unscrupulous entities.

You can place the cancellation request by clicking on this link and submitting the relevant details.

For any queries related to axio Pay Later, you can reach out to our partner’s customer care portal or axio’s customer service: Call us at 1860 419 0999 or email us at ask@axio.co.in

Yes, you can place a request to resume.

Yes, you can pause/stop standing instructions to auto-debit your account. Doing so will put the mandate presentations temporarily on hold. If you decide to not use the facility for some time, you can put it on hold. You can resume the mandate later without any extra charges.

No, it is subject to clearing of dues and other policies. The Acceptance/Rejection status notification will be sent to you via SMS.

In the future, if you want to use the facility, the mandate needs to be registered again.

The cancellation will be permanent.

‍

Mandate cancellation means cancelling the existing mandate linked to the loan account. Once cancelled, we will not be able to process any auto-debit from the borrower’s respective bank account. All further dues need to be paid manually, any delay of which may lead to late payment fees and penalties charged to the borrower, and an adverse impact on the borrower’s CIBIL score.

To cancel your axio Pay Later account, you’ll have to ensure that all the outstanding dues are cleared. Only if there are no outstanding dues, we will be able to process account cancellation requests. If all the dues are clear, please call our customer service team to request account cancellation.

If your account is blocked due to payments not paid on time, please complete the pending payments. If the repayment is overdue for less than 30 days, your account will be unblocked automatically once we receive the payment confirmation. If the payment is made after 30 days of the due date, we will reassess your profile and take the decision on reinstatement. If it is blocked due to expiry of KYC, we will provide details of the process to complete Full KYC and extend validity. If its blocked due to partner’s policies, you need to wait for profile re-evaluation (which happens periodically). We will notify you about the reinstatement of your account.

Your Pay Later account could be blocked due to multiple reasons, such as:

● Your KYC has expired

● You have overdue payments (your repayment was more than 30 days delayed from the due date)

● Due to internal partner website policies

● Due to our partner’s internal policies

There is no Pay Later specific cancellation fee in case you cancel the booking using this limit. However, the standard cancellation fees relevant to the merchant may still apply.

There is a cooling period of 30 days during which cancellations are refunded. Post this period, we will not be able to refund your amounts. In case you have not paid even a single installment for the product, then on cancelling we will credit your EMI limit with the total order value. If you’ve already made a payment towards EMI repayments, we will credit the paid amount back to your bank account/debit card, along with reinstating your Pay Later limit as mentioned above. This amount should be reflected in your bank account within 3-5 business days. We may reach out to you via Email /SMS /Call in case further details are required to process the refund.

‍

Yes. Just like any other booking on the partner website, you can cancel or request cancellation any time before availing the service.

To keep it very convenient for you, we club monthly instalments across all your bookings with axio Pay Later into one total EMI amount. This amount will be due on the due date and will be deducted from your bank account/debit card basis the auto-repayment setup you chose.

‍

‍

‍

A fixed deposit is one of the most popular ways of saving money in India. It is a safe investment that offers good returns and is easy to open. You invest a lump sum money in a fixed deposit scheme at an agreed interest rate and then receive your investment amount alongwith the interest on maturity of the scheme. The rates of a fixed deposit are fixed, higher than your regular svings account and the investment is safe from any market fluctuations.

FDs are one of the safest ways to invest and grow your money. Unlike market-led investments where returns fluctuate over time, the returns for your fixed deposit are fixed when you open an investment. Even if the FD scheme interest rates change over time, your FD will continue to grow at the rate you booked the scheme.

Deposit Insurance and Credit Guarantee Corporation (DICGC) is a wholly-owned subsidiary of the Reserve Bank of India (RBI). It provides deposit insurance that works as a protection cover for bank deposit holders when the bank fails to pay its depositors.The agency insures all kinds of deposit accounts of a bank, such as savings, current, recurring, and fixed deposits up to a limit of Rs. 5 lakh per account holder per bank. All your FDs booked with a bank (and not NBFCs) will thus be insured upto INR 5 lakh.

Fixed deposits are offered by banks, NBFCs and India Post Office. The FDs you book with NBFCs like Shriram Transport Finance Company Ltd are also known as Corporate FDs and tend to offer higher interest rates.

“As per Section 451(c) of the RBI Act, Non-Banking Financial Corporation (also called as NBFC) is a company that carries the business of a financial institution without a full banking license. The functions of the NBFCs are managed by both the Ministry of Corporate Affairs and the Reserve Bank of India.NBFCs offer a variety of services like savings & investment plans, lending schemes, insursance, etc. They also offer fixed deposits for customers to invest in.”

We have a wide range of fixed deposit schemes where you can start investing from as low as INR 5000. We have fixed deposit offerings which you can

No it is not. But we recommend to add nominee against your Fixed deposit.

Yes, in that case Guardian details are mandatory to be captured.

Any individual be it the family member, relative, friend or anyone any other person whom the account you trust can be added as a nominee.

Yes. But currently this service is only available with few of our partner banks. You will be able to see an add / change nominee option on the dashboard page once your FD is successfully booked.

The bank provides a computer-generated statement that acts as a proof of ownership or investment when you open a FD. This document is the FD Advice.

As of now we do not have a solution where you can file for non deduction of TDS. Some banks allow filling of forms 15G/ 15H. However, as of now we not have the functionality. The TDS is only deducted if the total interest from all sources with bank exceeds Rs 40000 for a normal citizen and Rs 50000 for a senior citizen.

Interest earnings from your fixed deposit are taxed as per your tax slab. For e.g. if you are in a 20% tax bracket and you made a 6%1 year FD of Rs 1 lac. Your total interest for the year is Rs 6000. The tax that you will have to pay while filing will be 20% of 6000 = Rs 1200

Does axio read my personal messages and OTPs?

Grievance Redressal Officer details – Grievance Redressal Officer details

axio is a one-stop solution for all your financial needs. You can use the axio app for all banks and cards. axio can automatically present you information on all your spends, bills, and tickets, helping you make sense of where your money goes. You can also split expenses with friends.

To pause your registered e-NACH mandate, please contact our customer service team from 9.00 am to 9.00 pm on all days at: Call: 080-68075001 Mail :ask@axio.co.in

To know how to pause your e-NACH Mandate watch this video

Kindly Note: Requests will be processed only after verifying details such as loan tenure, outstanding dues, and other relevant information.

To cancel your registered e-NACH mandate, please contact our customer service team from 9.00 am to 9.00 pm on all days at: Call: 080-68075001 Mail :ask@axio.co.in

Alternatively, you can submit your mandate cancellation or pause request using this link.

To know how to cancel your e-NACH Mandate watch this video

Kindly Note: The request for cancellation will be processed after verifying your loan payment status or if another e-NACH mandate is registered successfully.

To make changes to your registered e-NACH mandate, please contact our customer service team from 9.00 am to 9.00 pm on all days at: Call: 080-68075001 Mail: ask@axio.co.in

To know how to make changes to your registered e-NACH Mandate watch this video

‍

Setting up auto-repayment for your axio Personal Loan is mandatory and takes place during the loan approval process. Alternatively, the customer also can reach out to our customer service at 080-68075001 or Mail: ask@axio.co.in to set up a mandate.

To know how set up auto-repayment for your axio Personal Loan account watch this video

To pause your registered e-NACH mandate, please contact our customer service team from 9.00 am to 9.00 pm on all days at: Call: 080-68075001 Mail :ask@axio.co.in

To know how to pause your e-NACH Mandate watch this video

Kindly Note: Requests will be processed only after verifying details such as loan tenure, outstanding dues, and other relevant information.

To cancel your registered e-NACH mandate, please contact our customer service team from 9.00 am to 9.00 pm on all days at: Call: 080-68075001 Mail :ask@axio.co.in

Alternatively, you can submit your mandate cancellation or pause request using this link.

To know how to cancel your e-NACH Mandate watch this video

Kindly Note: The request for cancellation will be processed after verifying your loan payment status or if another e-NACH mandate is registered successfully.

To make changes to your registered e-NACH mandate, please contact our customer service team from 9.00 am to 9.00 pm on all days at: Call: 080-68075001 Mail: ask@axio.co.in

To know how to make changes to your e-NACH Mandate watch this video

Setting up auto-repayment for your Tata Pay Later account can be done easily in two ways:

(i) During the registration process

(ii) Customers can set up their mandate from the Tata Pay Later dashboard.

‍

To know how to set up auto-repayment (e-NACH Mandate) for your Tata Pay Later account watch this video

To pause your registered e-NACH mandate, please contact our customer service team from 9.00 am to 9.00 pm on all days at: Call: 080-68075001 Mail :ask@axio.co.in

To know how to pause your e-NACH Mandate watch this video

Kindly Note: Requests will be processed only after verifying details such as loan tenure, outstanding dues, and other relevant information.

To cancel your registered e-NACH mandate, please contact our customer service team from 9.00 am to 9.00 pm on all days at: Call: 080-68075001 Mail :ask@axio.co.in

Alternatively, you can submit your mandate cancellation or pause request using this link.

To know how to cancel your e-NACH Mandate watch this video

Kindly Note: The request for cancellation will be processed after verifying your loan payment status or if another e-NACH mandate is registered successfully.

To apply for personal loans, the following conditions need to be met

• Must be an existing customer at axio can apply for a personal loan.

• Age must be at least 23 and not more than 58

• Must be a citizen of India

axio Privacy Policy: https://3.108.30.254/privacy-policy/

axio Customer Service

In case of any queries please write to “ask@axio.co.in” or reach out at 080 6807 5001

Grievance Redressal Officer details – Grievance Redressal Officer details  

Sachet portal is the State Level Coordination Committee (‘SLCC’) initiative that allows customers to lodge complaints. The SLCC is the joint forum formed in all States to facilitate information sharing among the Regulators viz. RBI, SEBI, IRDA, NHB, PFRDA, Registrar of Companies (RoCs) etc. and Enforcement Agencies of the States viz Home Department, Finance Department, Law Department, Economic Offences Wing (EOW) etc., with the objective to control the incidents of unauthorized acceptance of deposits by unscrupulous entities.

Yes, you can make due/overdue EMI payments to axio executives via Google Pay, Paytm, or any other UPI app. The executive will show an axio verified QR code that you can scan to make the payment. In case of cash collection, you will receive an e-receipt immediately which is OTP based. For online collection, we send secured payment links exclusively through SMS or WhatsApp messages from our secure handles, and not from private mobile numbers.

If you have any queries, please feel free to contact us at 080-6807 5001 or via email at ask@axio.co.in

Do not make any payments to axio executives during the loan application process. If you have any uncertainties, please contact us immediately at 080-6807 5001 or send us an email at ask@axio.co.in

axio field executives are solely responsible for verifying the accuracy of the information you provide in your loan application. They do not collect any money from you during the verification process. If any field executive requests money from you, please notify us immediately by contacting our customer support at 080-6807 5001 or emailing us at ask@axio.co.in

Our website, www.axio.co.in, is both authentic and secure. As proof of our legitimacy, we are registered as a Non-Banking Financial Company (NBFC) with the Reserve Bank of India. If you have any uncertainties or inquiries, please do not hesitate to contact us at 080-6807 5001 or by emailing us at ask@axio.co.in

axio does not provide immediate loans following the foreclosure of an existing personal loan. Instead, you will need to adhere to the new loan procedures, which involve submitting a new set of documents and meeting specific criteria before a fresh loan can be disbursed. Please be cautious of fraudulent individuals who may urge you to foreclose a loan to obtain a higher loan amount instantly. Such people are attempting to steal your hard-earned money, and you should avoid falling into such traps or scams.If you require assistance with foreclosing your loan or have any other inquiries about your loan, please contact us at 080-6807 5001 or email us at ask@axio.co.in

Under no circumstances should you pay upfront to obtain a loan. This is a fraudulent tactic used by scammers to defraud you. axio does not require any upfront payment for personal loans, so please exercise caution if you receive any calls or messages claiming to be from axio and requesting payment in advance. If you have any doubts or concerns, please do not hesitate to contact us at 080-6807 5001 or email us at ask@axio.co.in