Making credit worthy for all

What is Amazon Pay Later?

Amazon Pay Later is the hassle-free way to get instant credit facility, via a completely digital process, for purchases using EMI on Amazon.in. The user has to complete the one-time registration process and then can avail the Amazon Pay Later payment option during checkout on Amazon.in as instant loans, and pay later next month or over EMIs ranging from 3 to 12 months. The user can easily track the purchases, repayments, and history from a simplified dashboard for this payment mode within the Amazon app

For the user to be eligible they need to have an Amazon.in account with a verified mobile number, a valid permanent account number (PAN) card (used to fetch credit bureau records from relevant entities) and do the KYC process (which is done either through user’s details available on CERSAI portal or through OTP based Aadhaar e-KYC via UIDAI). The user must be 18 years of age or above and a resident of India. Further eligibility is decided based on information already available with Amazon, credit bureau history, income estimation model and KYC details. Based on these and a host of other factors, axio, the lending partner will decide the approved Amazon Pay Later credit facility for the user.

For all transactions done in a month using Amazon Pay Later, the bill is generated at the month end and is due on 5th of the next month. E.g. for all purchases done between 1-30 June, the bill will be due on 5th July. Users can set up auto repayment using e-mandate by validating through Netbanking or Debit card or via UPI autopay for certain eligible users. This can be used for auto pay on the due date for a hassle free repayment experience. The users can additionally go to the Amazon Pay Later dashboard from within the Amazon app and manually pre-pay the dues or foreclose the loan via Debit Card, Netbanking or UPI payment option.

In case of missed on time repayments, late fee (details present in KFS and sanction letter) is levied by axio and the credit facility may be permanently blocked.

Regulated Entity Details

Amazon Pay Later is offered in partnership with axio (CapFloat Financial Services Pvt Ltd). CapFloat Financial Services Pvt Ltd (axio) is a Non Banking Financial Corporation (NBFC) and is a regulated entity under Reserve Bank of India (RBI) operating in accordance with the legal framework and regulations as prescribed.

Credit facility offered can either be fully funded (100%) by axio or it can be co-funded by both axio and KVB (Karur Vysya Bank Ltd.) in 20:80 split respectively. If so, the user’s bureau report will reflect the approved amazon pay later credit facility under CapFloat Financial Services Pvt Ltd (axio) and Karur Vysya Bank Ltd in 20:80 split in the same ratio respectively. This is at axio’s discretion.

What are the key benefits of Amazon Pay Later?

• Get an instant decision on your credit checkout facility.
• Credit card details are not required.
• No processing or cancellation fee.
• No pre-closure charges.
• Seamless checkout on Amazon.in using Amazon Pay Later payment option.
• Simplified tracking of expenses and repayments on the EMI-specific dashboard.

What are the eligibility criteria to avail Amazon Pay Later?

You need to have an Amazon.in account with a verified mobile number, a valid permanent account number (PAN) card, a bank account with one of the selected banks, and one of the officially valid documents as address proof - Driving license, Voter ID card, Aadhaar, Utility Bills (not older than 60 days), Passport. You must be 18 years of age or above. Further eligibility is decided based on information already available with Amazon and your credit bureau history. Based on these and a host of other factors, axio, the lending partner will decide the approved value of Amazon Pay Later credit facility for you.

What is axio?

axio (formerly known as Capital Float, Walnut & Walnut 369) is the brand name of CapFloat Financial Services Private Limited, an NBFC registered with the RBI, which is the lending partner.

• Available for purchases on mobile and desktop platforms.(Registration can be done only through mobile).

• To use Amazon Pay Later, the account should be “active.”

• Amazon Pay Later is not available for purchases with Exchange Offer.

• In the case of multiple items in your cart, No Cost EMI will be applicable on the purchase only when all items in the cart are eligible for No Cost EMI.

• Tenure options available are as per the purchase values.

• Your Amazon Pay Later account needs to have a sufficient limit to cover the purchase.

• Amazon Pay Later cannot be used if the following items are in your cart:
• Jewelry
• Amazon Pay Gift Cards including physical gift cards and email gift cards
• Amazon Pay balance top-up
• Products from Amazon Global Store or Out of Country or Overseas Merchants
• Bullion (Gold and silver)
• Credit Card bill payment

• Customers will not be able to make an electricity bill payment using Amazon Pay Later if
• The number of transactions exceeding 5 per month or
• Transaction value is ₹10,000 and above

How can I register for Amazon Pay Later?

Go to the Amazon Pay Later registration page on your Amazon.in mobile App and follow simple on-screen instructions.

You will be shown one of the below four modes of KYC completion:

• Existing KYC (shown only in case you have completed KYC for Amazon Pay Balance).

• OTP Based eKYC

• OTP-based offline Aadhar KYC or DigiLocker KYC

• Existing customer with axio

• KYC as received from CKYCR under CERSAI

Your approved value of Amazon Pay Later credit facility will be displayed on this screen along with the loan agreement. Please read and accept the agreement to complete Amazon Pay Later registration. This sanctioned credit facility will become active within a few minutes of completing the registration.

Is PAN Card mandatory?

PAN number is mandatory for completing Know Your Customer (KYC) checks. If you don't have a PAN, you will not be able to complete the registration and hence not be able to avail Amazon Pay Later.

My internet got disconnected while registering. What should I do now?

In such cases, you can restart the Amazon Pay Later registration process from the Amazon Pay Dashboard, on your Amazon.in mobile app/mobile browser once you have stable internet connectivity. You will be able to start from the last step where you got disconnected.

Why was my Amazon Pay Later registration declined/rejected?

Possible reasons for the decline/rejection of your Amazon Pay Later registration:

• You did not accept the final loan agreement post generation of credit facility offer under Amazon Pay Later.

• You are currently not eligible to avail Amazon Pay Later as per the relevant and applicable terms and conditions and/or internal policies of axio.

• Your KYC document verification failed.

Does Amazon Pay Later purchases entail interest cost?

There is no interest cost applied for buy now, pay next month's usage. However, while choosing to pay by EMIs (3-12 months) there might be interest costs attached.

The details about the interest cost payable will be communicated to you on the payment page while choosing the EMI plan.

Is auto-repayment setup mandatory during purchase?

Auto-repayment setup is a one-time setup that can be done: (i) at the time of registration (optional); (ii) during the first purchase using Amazon Pay Later, or (iii) from Amazon Pay Later dashboard.

When is my Amazon Pay Later repayment due?

For all purchases made via Amazon Pay Later between the first and last day of the month, the bill will be generated at the end of the month and the EMI will be due on the 5th of next month. Example: For all purchases made in July the EMI will be payable on the 5th of August.

Will I incur any late payment fees/penalties for delayed payments?

If you miss your payments on the due date, we request you to manually pay them as soon as possible. Late fee charges as per the below grid might be applicable if dues are not repaid by the due date (5th of the month):

What happens if my debit card/bank doesn’t have sufficient funds at the time of auto-deduction of funds towards EMI repayments?

In such a case, we will notify you through email and/or SMS about repayment rejection from the bank and details on how to manually complete the payment to avoid any late payment fees/penalties.

Can I change my repayment date?

No, repayments have to be made according to the schedule.

What happens if I don’t pay my EMI on time?

It is very important to pay your EMI on time in order to avoid late payment charges, maintain a good credit rating, prevent suspension of the Amazon Pay Later facility, avoid further actions on your Amazon account and any legal action. Please maintain an adequate balance in your bank account around the repayment date. Not paying your EMI on time could result in a negative impact on your CIBIL score and all other bureau scores.

Why is my Amazon Pay Later account blocked?

Your Amazon Pay Later account can be blocked due to one or more of the following reasons:

• Your KYC has expired

• You have overdue payments or your repayment was posted 30 days past the due date

• Due to internal Amazon policies

• Due to internal axio policies

• Due to a breach of Amazon Pay Later terms and conditions.

What can I do to unblock the account?

If your account is blocked due to payments not being paid on time, please complete the pending payments. We will re-assess your profile and reinstate your account on successful receipt of the overdue payment. If it is blocked due to the expiry of the KYC, we will provide details of the process to complete the Full KYC and extend the validity. If it's blocked due to a breach of axio's or Amazon’s policies, we will re-evaluate your profile on a periodic basis and notify you about the reinstatement of your account.

How can I cancel my Amazon Pay Later account?

In order to cancel your Amazon Pay Later account, you'll have to ensure that all the outstanding dues are cleared. We will be able to process account cancellation requests, only if there are no outstanding dues. If all the dues are clear, please call our customer service team (details mentioned below) to request account cancellation.

Where can I keep a track of all my Amazon Pay Later transactions and make manual repayments?

You can keep track of your Amazon Pay Later account history on the Amazon Pay Later dashboard on the axio app. This dashboard will include the following information & features:

n.Your approved limit, utilized limit & available limit.

o.Your Amazon Pay Later account status. Reasons why your account maybe blocked.

p.Payment Due dates and amounts.

q.Transaction History with order ID, EMI plans, and amount payable.

r.Repayments history with mode, date, and outstanding amounts.

s.Option to make manual repayments for installment amount and total outstanding amount.

t.Option to set up auto repayment functionality.

What is CapFloat?

CapFloat Financial Services Pvt Ltd is the legal name of the Non-Banking Financial Corporation (NBFC) registered with the Reserve Bank of India (RBI) and is known as “axio”

Why is axio not mentioned in my credit report?

axio is the brand name of CapFloat Financial Services Private Limited which is a registered Non-Banking Financial Corporation (NBFC) with the Reserve Bank of India (RBI) which will reflect in your credit reports.

Why do my bureau records have entries for CapFloat?

axio is the brand name of CapFloat Financial Services Private Limited which is a registered Non-Banking Financial Corporation (NBFC) with the Reserve Bank of India (RBI). The NBFC’s name will reflect in your credit reports.

Where can I see my available limit and existing dues ?

You will continue to see and track all the details related to your transactions, available limits, and existing dues in the Amazon Pay Later dashboard

Data Storage Guidelines and Privacy Policy

axio Privacy Policy: https://juspay.in/privacy-policy/

Amazon Finance (India) Privacy Policy : https://www.amazon.in/gp/help/customer/display.html?nodeId=202136010

Customer Care Details

axio Customer Service In case of any queries please write to “[email protected]” or reach out at 080-68-75001

Amazon customer service Please reach out to amazon.in customer service from amazon.in app.

Nodal Grievance Redressal Officer

GRO Details - Capfloat Financial Services Private Limited GRO Details - Axio Digital Private Limited

Amazon Finance (India) Private Limited Nodal Grievance Redressal Officer

Name: Vikas Bansal

Designation: Director, Amazon Finance India Private Limited

Address: 8th Floor, Brigade Gateway, #26/1, Dr. Rajkumar Road, Bangalore- 560055, Karnataka

Telephone/Mobile: 1800-1200-1571

Email ID: [email protected]

Sachet Portal

Sachet portal, is the State Level Coordination Committee (‘SLCC’) initiative that allows customers to lodge compliant . The SLCC is the joint forum formed in all States to facilitate information sharing among the Regulators viz. RBI,SEBI,IRDA,NHB, PFRDA, Registrar of Companies (RoCs) etc. and Enforcement Agencies of the States viz Home Department, Finance Department, Law Department, Economic Offences Wing (EOW) etc., with the objective to control the incidents of unauthorized acceptance of deposits by unscrupulous entities.

Details about the Lending Service Provider and Digital Loan Application

For the credit facility, Amazon Finance (India) Private Limited acts as the Lending Service Provider in partnership with CapFloat Financial Services Private Limited (brand name axio) an NBFC registered with the Reserve Bank of India. Customers can apply for the credit facility through the amazon.in. app which acts as Digital Loan Application.

What is axio Pay Later?

axio Pay Later is the most hassle-free way to get instant credit, via a completely digital process, for purchases made online. You only need to complete a one-time setup process, which should not take more than 2 minutes and doesn't require credit card details. Once the setup is complete, you get access to a Pay Later limit on the payments page on the partner website to shop immediately and make payments either within 30 days or with EMIs ranging from 3 to 18 months.

What are the key benefits of axio Pay Later?

● Access to credit within 2 minutes. Get an instant decision.

● Completely digital process.

● No credit card or salary history required.

● No cancellation fee.

● No pre-closure charges

● Seamless checkout on our partner website using this payment mode

What are the eligibility criteria to use axio Pay Later?

You need to have an account with our partner website, a valid PAN card, Aadhaar card and a bank account in the listed banks. Your age must be 21 years or above. Further eligibility is decided on the basis of a host of variables, like your previous bookings & cancellations history on the partner website, your credit bureau history, and so on. Our models will rate your performance basis these variables and enable or disable this payment mode for you and decide the Pay Later limit for your account.

How do I sign up for axio Pay Later?

Go to the “Pay Later” registration page on our partner's mobile app and follow these simple on-screen instructions.

Step 1: Verify

● Provide your PAN and Aadhaar/Virtual ID (VID) details for verification. Complete verification by confirming the one-time password (OTP) sent on your Aadhaar-linked mobile number.

● Once the OTP is entered, your profile will be verified and evaluated, and the Pay Later limit will be determined, which will be displayed to you on the next screen.

Step 2: Accept

Your approved axio Pay Later limit will be displayed here along with the loan agreement & Key Facts Statement(KFS) with important information such as applicable charges, repayment schedules, etc. Please read and accept the agreement to complete the Pay Later registration.

Step 3: Repayment

You will have to link your bank account/debit card to process your monthly EMI repayments whenever you use this limit for booking or shopping.

● To successfully set this up, your bank account/debit card will be charged up to ₹5, which will be refunded to your bank account within 3-5 business days.

● Only a few banks are supported for now. You can find the complete list on-screen during set-up.

Who is the lending partner(s), and why am I providing my details to them?

axio Pay Later is offered to you by CapFloat Financial Services Private Limited in association with Karur Vysya Bank as its co-lending financial partner.

CapFloat Financial Services Private Limited is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India. It is listed in RBI's list of NBFCs and is permitted to lend money to retail customers, and small and medium businesses. CapFloat Financial Services Private Limited operates in accordance with the legal framework and regulations prescribed by the RBI.

Is it mandatory to provide PAN Card and Aadhar/VID details?

PAN and Aadhaar or VID are mandated by regulations for completing basic Know Your Customer (KYC) checks. If you don't have a PAN or Aadhaar/VID, you will not be able to complete the registration.

What is Aadhar Virtual ID (VID)? Can it be used in place of my Aadhar number?

Aadhaar Virtual ID (VID) is an alternative to your Aadhaar number. You can provide your VID instead of your Aadhaar number for KYC completion. This is the new feature implemented by UIDAI (the organization responsible for issuing Aadhaar numbers to citizens of India), considering the privacy of a person's Aadhaar number and associated details. VID is a temporary 16-digit numerical code that can be generated on the UIDAI website against any specific Aadhaar number. It can be generated any number of times and the original Aadhaar number cannot be retrieved using this code. More details on VID can be found here.

How can I generate my Aadhar VID?

Step 1: Visit UIDAI's website at http://uidai.gov.in/

Step 2: Click on the "Virtual ID (VID) Generator" from the “Aadhaar Services” section

Step 3: You will be taken to a new “VID Generation” page

Step 4: Enter your 12-digit Aadhaar number and the security code

Step 5: Now click on the "Send OTP" button

Step 6: An OTP will be sent to your mobile number registered with Aadhaar

Step 7: Enter the OTP and select the option to either "Generate VID" or "Retrieve VID"

Step 8: Now click on the “Submit” button

Step 9: You will get the message on your registered mobile number mentioning the 16- digit virtual ID for your Aadhaar number

I don’t remember my Aadhar number, how do I find it?

You don't have to worry if you’ve forgotten your Aadhaar number. Now you can find your Aadhaar number online within a few minutes by following these steps:

● Go to the Resident Portal of UIDAI here

● Enter your Full Name, Email ID, or Mobile Number in the box

● Enter the security code and click on the “Get OTP” button

● You will get an OTP on your registered number. Enter the OTP in the box and click on the “Verify OTP” button.

● You will receive your Aadhaar number on your mobile phone

I didn’t receive a One-Time Password (OTP) after entering my PAN and Aadhar details

The OTP is sent by the Unique Identification Authority of India (UIDAI) to the phone number registered with your Aadhaar card, as per their database. If you haven’t received an OTP after entering your details:

● Make sure you are checking the mobile number registered with your Aadhar card for the OTP.

● Check your mobile network connectivity. If it is weak, try later from an area with good mobile network connectivity.

How do I update my mobile number linked to Aadhar?

Updating your Aadhaar mobile number requires biometric authentication, and it cannot be done by post or online, according to the UIDAI. You will need to visit the nearest Permanent Enrolment Center / Aadhaar Kendra.

How long is KYC valid using Aadhar number or Aadhar VID?

The current KYC process using OTP verification of your Aadhaar or VID number is valid for 1 year. We are working on enabling other modes of KYC to extend the validity of the account for more than a year. A customer can have only one OTP based account across Registered Entities

My internet got disconnected while registering. What should I do now?

In such cases, you can resume the axio Pay Later registration process on regaining connectivity. The process will take you to the step you had left unfinished.

Is the information I share to avail axio Pay Later secure?

Our partner websites follow certified data security standards to ensure the safety of your data. axio also follows the same standards for keeping your data secure. In addition, axio is mandated to follow data security standards mandated by Indian government regulations and any other governing laws and regulations as applicable.

Why was my axio Pay Later registration declined?

Here are the probable reasons for your axio Pay Later registration getting rejected:

● Multiple incorrect OTP attempts for Aadhaar verification.

● No entry of OTP for Aadhaar verification for a specified time-period.

● You did not accept the final loan agreement after the generation of the Pay Later limit

● You are currently not eligible as per internal evaluation policies.

● Your KYC document verification failed

● Your downpayment was unsuccessful

Do I have to provide PAN and Aadhar details every time I make a Pay Later transaction?

Registration is a one-time process. You do not have to share these details every time you make a transaction.

What are the available EMI plans for using axio?

axio currently offers a 30 day credit period option and EMI plans for 3, 6, 9, 12 & 18 months. The available plans for your purchase will be displayed on the payment page during checkout.

How many purchases can I make with axio?

You can make multiple purchases using axio up to your available limit approved as part of the registration. Please note that as per regulations, for KYC undertaken using Aadhaar number/VID and OTP, there is a regulatory cap on the amount of total purchases of Rs. 60,000 using axio.

For KYC undertaken using offline document verification process, there is no regulatory cap on the limit usage. This is subject to underwriting criteria.

Do axio purchases entail interest costs?

While choosing to pay by EMIs (3-18 months), there might be interest costs associated. The details of the interest cost payable will be communicated to you on the payment page while choosing the EMI plan.

Is auto-repayment setup mandatory during purchase?

Auto-repayment setup is mandatory. The one-time setup can be done:

(i) at the time of registration

(ii) during a purchase using axio Pay Later

Do I need to make any down payment?

Yes, some axio Pay Later purchases require a down payment to be made. In these instances, your purchase using axio Pay Later will be successful only if the down payment is made successfully.

Can I change my EMI plan?

We are sorry to inform you that you will not be able to change your EMI plan(s) once the purchase has been made.

My down payment failed. Will I get an option to retry payment?

In case you were unable to make the down payment due to technical issues and you want to reattempt making the payment, please contact us at [email protected] or call us on 080-68075001. We will be happy to assist you.

How much will be deducted from my axio Pay Later limit on making a booking?

An amount equivalent to your order value will be deducted from your axio Pay Later credit limit. Whenever you repay the monthly installments, the amount equivalent to the principal value in your installments will be replenished in the Pay Later credit limit. But your regulatory limit or sanctioned limit (subject to underwriting) may not increase.

Can I convert a transaction I already made using another payment method to axio Pay Later?

You will not be able to change the payment method of an order once it is successfully placed.

Will I get reward points for using axio Pay Later?

Sorry, you will not accrue any reward points for making bookings using axio Pay Later. However, if you repay using your debit card, you can accrue reward points on the repayments in your debit card, if applicable by your bank.

Why am I being contacted by axio claiming that I have taken a loan from them for online purchases?

Several e-commerce companies have partnered with axio, the brand name of CapFloat Financial Services Private Limited, a Reserve Bank of India recognized Non-Banking Financial company to provide the Pay Later facility to our customers. Since our e-commerce partner doesn't hold the license to give credit to customers, axio has provided credit to you via the e-commerce partner.

My payment failed while placing an order, will I get an option to retry payment?

In case the payment failed on your order, you will get an option to retry the payment using a different payment method than axio Pay Later.

When is my axio repayment due?

The first EMI for your booking will be due on the 5th day of the month after the subsequent month of purchase. You can also check your repayment schedule via the KFS.

For example: If you've made a transaction using axio Pay Later in April, the first EMI will be due on 5th of June (month next to the subsequent one). All the subsequent EMIs will be due on 5th of the subsequent months after June.

How does the repayment work?

Repayment can happen in two ways:

(i) Auto repayment: which is a one-time setup during registration or at the time of purchase using axio Pay Later

What happens in case my auto-repayment setup fails during booking?

Your transaction will be declined. You will have to retry the payment from the “Your Orders” page for that particular order.

Can I change the auto repayment setting after registering for axio Pay Later?

No, once the auto-repayment is set up, you will not be able to change the bank or repayment mode from the partner app. This feature will be available on the app shortly. However, you can call our customer care center to get the auto repayment settings changed through an offline process.

Can I repay the outstanding amount in parts?

Currently, the capability to partly repay the outstanding dues is not available on the platform. However, you can pay the total outstanding amount from the Pay Later dashboard without any additional charges. You will just have to pay the interest amount accrued till that day of the month.

What happens if my debit card/bank doesn’t have sufficient funds at the time of autodeduction of funds towards EMI repayments?

In such a case, we will notify you through email and/or SMS about repayment rejection from the bank and provide details on how to manually complete the payment to avoid any late payment fees/penalties that the lending partner may impose.

Will I get any reminder notification for EMI payments?

Yes, you will be notified about upcoming payments via SMS and/or email 3-4 days before the due date, so that you can keep the bank account well-funded for the repayments.

Can I change my repayment date?

Repayment dates cannot be changed.

What happens if I don’t pay my EMI on time?

It is imperative to pay your EMI on time to avoid late payment charges, maintain a good credit rating, prevent suspension of the axio payment facility, and prevent any legal action.

Please maintain an adequate balance in your account around the repayment date. Not paying your EMI on time could result in a negative impact on your CIBIL score and all other bureau scores.

Will I incur any late payment fees/penalties for delayed payments?

If you miss your payments on the due date, we request you to manually pay them as soon as possible. Non-payment after the due date might attract a late payment penalty.  

What should I do if

a. my bank account got debited by an amount that is more than my monthly installment

b. I manually made a repayment, but still, my money got deducted?

In all such cases, the excess funds deducted will be credited by CapFloat Financial Services Private Limited to the respective bank account in 5-7 business days.

Do I have to make multiple payments in case I have placed more than one order using axio Pay Later?

To keep it very convenient for you, we club monthly instalments across all your bookings with axio Pay Later into one total EMI amount. This amount will be due on the due date and will be deducted from your bank account/debit card basis the auto-repayment setup you chose.

Can I cancel the purchase made using axio Pay Later?

Yes. Just like any other booking on the partner website, you can cancel or request cancellation any time before availing the service.

In case of cancellation, how will the refund be processed?

There is a cooling period of 30 days during which cancellations are refunded. Post this period, we will not be able to refund your amounts.

In case you have not paid even a single installment for the product, then on cancelling we will credit your EMI limit with the total order value. If you've already made a payment towards EMI repayments, we will credit the paid amount back to your bank account/debit card, along with reinstating your Pay Later limit as mentioned above. This amount should be reflected in your bank account within 3-5 business days. We may reach out to you via Email /SMS /Call in case further details are required to process the refund.

Do you charge any cancellation fee specifically for axio Pay Later?

There is no Pay Later specific cancellation fee in case you cancel the booking using this limit. However, the standard cancellation fees relevant to the merchant may still apply.

Why is my Pay Later account blocked?

Your Pay Later account could be blocked due to multiple reasons, such as:

● Your KYC has expired

● You have overdue payments (your repayment was more than 30 days delayed from the due date)

● Due to internal partner website policies

● Due to our partner's internal policies

What can I do to unblock the account?

If your account is blocked due to payments not paid on time, please complete the pending payments. If the repayment is overdue for less than 30 days, your account will be unblocked automatically once we receive the payment confirmation. If the payment is made after 30 days of the due date, we will reassess your profile and take the decision on reinstatement. If it is blocked due to expiry of KYC, we will provide details of the process to complete Full KYC and extend validity. If its blocked due to partner's policies, you need to wait for profile re-evaluation (which happens periodically). We will notify you about the reinstatement of your account.

How can I cancel my axio Pay Later account?

To cancel your axio Pay Later account, you'll have to ensure that all the outstanding dues are cleared. Only if there are no outstanding dues, we will be able to process account cancellation requests. If all the dues are clear, please call our customer service team to request account cancellation.

What does mandate cancellation mean?

Mandate cancellation means cancelling the existing mandate linked to the loan account. Once cancelled, we will not be able to process any auto-debit from the borrower’s respective bank account. All further dues need to be paid manually, any delay of which may lead to late payment fees and penalties charged to the borrower, and an adverse impact on the borrower’s CIBIL score.

If I place a cancellation request, is it permanent or temporary?

The cancellation will be permanent.

If I want to use the credit facility post-cancellation, how do I do that?

In the future, if you want to use the facility, the mandate needs to be registered again.

Will cancellation be considered as deactivation?

No, it is subject to clearing of dues and other policies. The Acceptance/Rejection status notification will be sent to you via SMS.

Can I pause/stop instead of cancellation/deactivation?

Yes, you can pause/stop standing instructions to auto-debit your account. Doing so will put the mandate presentations temporarily on hold. If you decide to not use the facility for some time, you can put it on hold. You can resume the mandate later without any extra charges.

Can I resume the mandate if paused?

Yes, you can place a request to resume.

Where can I place the cancellation request?

You can place the cancellation request by clicking on this link and submitting the relevant details.

For any queries related to axio Pay Later, you can reach out to our partner’s customer care portal or axio’s customer service: Call us at 1860 419 0999 or email us at [email protected]

Sachet Portal

Sachet portal is the State Level Coordination Committee (‘SLCC’) initiative that allows customers to lodge complaints. The SLCC is the joint forum formed in all States to facilitate information sharing among the Regulators viz. RBI, SEBI, IRDA, NHB, PFRDA, Registrar of Companies (RoCs) etc. and Enforcement Agencies of the States viz Home Department, Finance Department, Law Department, Economic Offences Wing (EOW) etc., with the objective to control the incidents of unauthorized acceptance of deposits by unscrupulous entities.

Regulated Entity Details

Axio Pay Later is offered in partnership with axio (CapFloat Financial Services Pvt Ltd). CapFloat Financial Services Pvt Ltd (axio) is a Non Banking Financial Corporation (NBFC) and is a regulated entity under Reserve Bank of India (RBI) operating in accordance with the legal framework and regulations as prescribed.

Credit facility offered can either be fully funded (100%) by axio or it can be co-funded by both axio and KVB (Karur Vysya Bank Ltd.) in 20:80 split respectively. If so, the user’s bureau report will reflect the approved amazon pay later credit facility under CapFloat Financial Services Pvt Ltd (axio) and Karur Vysya Bank Ltd in 20:80 split in the same ratio respectively. This is at axio’s discretion.

Data Storage Guidelines and Privacy Policy of the LSP

Axio’s Privacy Policy: https://3.108.30.254/privacy-policy/ Razorpay’s Privacy policy : https://razorpay.com/privacy/ Juspay Privacy policy : https://juspay.in/hypercredit/privacy All the Razorpay data is hosted and stored in AWS Mumbai Zone. Razorrpay adheres to RBI's Data Localization rules.

Customer Care Details

axio Customer Service :
In case of any queries please write to “[email protected]” or reach out at 080-68-75001

Razorpay customer service

https://razorpay.com/docs/payments/dashboard/support/#:~:text=Chat%20with%20Us,-This%20feature%20is&text=chat%20with%20us%3A-,Log%20into%20the%20Razorpay%20Dashboard.,chatting%20with%20our%20support%20team.

Juspay Customer Service

https://docs.juspay.in/resources/docs/common-resources/support--contact

Nodal Grievance Redressal Officer

Mr. Arvind Subramaniam - Grievance Redressal officer of Razorpay Designation - Data Privacy Head Address - SJR Cyber Laskar, Hosur Rd, Adugodi, Bengaluru, Karnataka 560030 Contact - 1800 123 1272 GRO Details-Capfloat Financial Services Private Limited GRO Details - Axio Digital Private Limited Mr. Parthiban Duraisamy - Grievance Redressal officer of Juspay Juspay Technologies Private Limited Email:grievance.credit@juspay.in

Details about the Lending Service Provider and the Digital Loan Application

For the credit facility axio Pay Later, Razorpay Software Pvt. Ltd  &  Juspay Technologies Pvt. Ltd  acts as the Lending Service Provider and services the users through axio application which acts as a Digital Loan Application, in partnership with CapFloat Financial Services Private Limited (axio) which is an NBFC registered with the Reserve Bank of India.

I do not want to give the required consents?

For the purpose of ensuring a smooth and secure onboarding flow we require certain permissions from you. These are used to fetch information to validate your personal details, prevent fraud and also KYC purposes. We do not use these information for any other purpose than creating and validating your account.

Will my data be shared with any third party or outsiders?

Your data is only used for account creation and KYC purposes, and this is not shared with any third-party. The safety of your information is our top priority.

What is CKYC and why is the consent required to fetch the CKYC data?

CKYC refers to Central KYC (Know Your Customer), an initiative of the Government of India. It helps in skipping the lengthy process of onboarding by making all relevant KYC information available in one place. With your consent, we will be able to use this facility to ensure a safe and faster onboarding experience.

What is Equifax and why is it relevant?

Equifax is one of the four credit bureaus licensed by the Reserve Bank of India. We have partnered with Equifax to improve the onboarding process for you. With your consent we can fetch your personal details from Equifax and use the same to speed up your FD booking process.

I am an Indian citizen but not a tax redisent of India. Can I open a Fixed Deposit?

Currently we can only process fixed deposit requests for users who are tax residents of India.

What do you mean by tax resident of India?

A person is said to be a resident of India in case she has spent either 182 days or more during the FY; or has spent 365 days or more in India during the four preceding years and is in India for a period of 60 days or more during the financial year.

What details will be accessed from DigiLocker for FD booking?

We will use the DigiLocker facility to validate your identity and do a KYC using verification of documents like Aadhar and PAN.

I already have a running FD with the bank, can I book another one?

Yes you can invest in multiple FDs with different providers. You can also have multiple FDs with the same provider.

I am a senior citizen, what are the additional benefits I can avail?

Most banks and NBFCs offer an additional interest rate of upto 0.5% over the regular fixed deposit interest rates for senior citizens thus making it even more attractive for senior citizens.

I am an NRI, Can I book an FD?

Currently we are not able to process fixed deposit requests for users in this category.

I am a minor, Can I book an FD?

Currently we are not able to process fixed deposit requests for minors.

Why does my mobile number need to be verified?

We verify your mobile number to create a secure account for you. Doing this we are able to create a smooth app experience while ensuring safety of your account.

Mobile number linked with the bank is different than the one registered with the app. Would I be able to continue?

As part of the onboarding process, your details are verified by our banking partner including your mobile number. In case of a mismatch, your application will not be accepted by the bank.

Why are the permissions required to send SMS and access phone state?

These permissions are part of the process to verify your mobile number. To simplify, we need this permission to be able to verify your mobile number by sending an SMS. There's no concern for worry as your phone is secure and we use these permissions only for the purpose of verification and prevent fraud.

I have a dual SIM Phone, can I link any of the SIM for the FD purchase?

Having a dual SIM phone does not hold you back from investing in fixed deposits with us. We recommend you to use the SIM which is registered with a bank account to proceed with authentication.

I had tried earlier, but mobile verification step was not successful. Can I retry?

Yes you can try again to register yourself. We recommend you to use the SIM which is linked to any of your bank accounts for the purpose of authentication.

I do not have PAN, can I invest in FD?

Currently we can only process fixed deposit requests for individuals having an active PAN linked to their name.

Why is my PAN not getting verified?

To book Fixed Deposits, we need to verify individual PAN maintained with the regulated authorities. In case of a mismatch, the booking can not be completed. The PAN should belong to you and be entered correctly.

Name shown against the PAN is not correct, I can not update the name also. What should I do?

The name linked to the PAN should be yours. This is required for the purpose of successful verification of your identity and for KYC purposes. We will suggest you to please have your correct name mapped with your PAN.

Why is my Aadhar required?

Aadhar is required for successful identification and setting up KYC for your account. It is a mandatory document for us to be able to process your FD request.

Do i need a physical copy of the Aadhar?

We do not require you to provide us with a physical copy of Aadhar. We have built a safe and secure platform to help you with smooth onboarding by using facilities like the digilocker and CKYC to verify your Aadhar and other documents.

What is DigiLocker?

DigiLocker is a government initiative under its Digital India project. It is used for storing document and verifying credentials. DigiLocker can safely store and verify your important documents like PAN card, driving licence, Aadhaar card, school marksheets, insurance papers, etc.

I am not able to move to the next step and complete my KYC verification. What should I do?

You can retry using the correct details, incase it still does not work, we recommend you to retry after some time. If it still does not work for you, do reach out to our support team for helping you out.

It says name mismatch and not allowing to complete the step. What should I do?

For successful FD booking, Name as maintained with Aadhar should be same as maintained on PAN. In case of a mismatch scenario, you may retry by correcting wither the PAN or Aadhar Card number.

How can I add a new address as my current address?

You can use the "add" button on the address choice screen for adding an address which is not listed already.

I am not able to change my permanent address. What should I do?

We consider the address received from Aadhar as your permanent address. You may select or add your current address to continue with FD application process.

Can I select my permanent address as the current address also?

Yes your permanent and current address can be the same, thus you can select your permanent address as your current.

Why are othere details related to occupation, income, family details are required in the FD booking?

These details are required by the bank for being able to create your fixed deposit and ensure communication if required.

Why is video KYC required?

Video KYC is required to complete the KYC verification step as mandated by the RBI.

What if I am not available during bank working hours?

Stay assured, if you have made the payment already, we will notify you when the bank officers are available next during bank working hours. Also in case of video KYC not getting completed in 03 days, your money will be safely refunded to your bank account.

When can I complete the Video KYC?

Video KYC is available during bank working hours from Monday to Saturday from 09:00 AM to 08:00 PM. If this is pending for completion, we will notify you to complete the video KYC during these hours.

What if video KYC fails?

There is nothing to worry. If your video KYC step was not able to complete, you can always retry during the available banking hours within 02 days of FD booking.

How will I get to know status of video KYC, when it is done?

Your video KYC details get verified by bank officers, which may take some time upto 03 hours. You can always track the video KYC and FD confirmation status on 'My Investments' tab.

Why my money is deducted before video KYC?

Video KYC is the last step to verify your identity and book your FD successfully. Your money is safe with the bank and your interest starts accumulating from time of payment itself. In case of any issues with VKYC, your money shall be successfully refunded within 7 working days.

What all is required for completing a video KYC?

Please keep your PAN, Aadhar, and a blank paper with a pen ready for the VKYC process.

I do not want to give the required consents?

For the purpose of ensuring a smooth and secure onboarding flow we require certain permissions from you. These are used to fetch information to validate your personal details, prevent fraud and also KYC purposes. We do not use these information for any other purpose than creating and validating your account.

Will my data be shared with any third party or outsiders?

Your data is only used for account creation and KYC purposes, and this is not shared with any third-party. The safety of your information is our top priority.

What is CKYC and why is the consent required to fetch the CKYC data?

CKYC refers to Central KYC (Know Your Customer), an initiative of the Government of India. It helps in skipping the lengthy process of onboarding by making all relevant KYC information available in one place. With your consent, we will be able to use this facility to ensure a safe and faster onboarding experience.

What is Equifax and why is it relevant?

Equifax is one of the four credit bureaus licensed by the Reserve Bank of India. We have partnered with Equifax to improve the onboarding process for you. With your consent we can fetch your personal details from Equifax and use the same to speed up your FD booking process.

I am an Indian citizen but not a tax redisent of India. Can I open a Fixed Deposit?

Currently we can only process fixed deposit requests for users who are tax residents of India.

What do you mean by tax resident of India?

A person is said to be a resident of India in case she has spent either 182 days or more during the FY; or has spent 365 days or more in India during the four preceding years and is in India for a period of 60 days or more during the financial year.

What details will be accessed from DigiLocker for FD booking?

We will use the DigiLocker facility to validate your identity and do a KYC using verification of documents like Aadhar and PAN.

I already have a running FD with the bank, can I book another one?

Yes you can invest in multiple FDs with different providers. You can also have multiple FDs with the same provider.

I am a senior citizen, what are the additional benefits I can avail?

Most banks and NBFCs offer an additional interest rate of upto 0.5% over the regular fixed deposit interest rates for senior citizens thus making it even more attractive for senior citizens.

I am an NRI, Can I book an FD?

Currently we are not able to process fixed deposit requests for users in this category.

I am a minor, Can I book an FD?

Currently we are not able to process fixed deposit requests for minors.

Payment was complete, but still FD status is not showing complete?

It can take some time for the bank to verify your application, we will notify you with an SMS once the FD is approved, it can take upto 24 hours sometimes. The same can also be tracked on the app dashboard.

I haven’t received the FD advice yet? Where will it get delivered?

FD advice usually gets delivered on the registered email id post successful booking of your Fixed Deposit. This FD advice is directly shared by the bank within 07 days of FD booking confirmation.

Why is my FD rejected?

The FD is rejected in the case of a discrepancy in the information provided by you. You can retry with correct details.

Where can I see my ongoing investments?

You can easily access on the 'View Portfolio' CTA on the Investments Card.

My FD got rejected, but i am not able to see them on the dashboard?

You can view the rejected FD details on your FD dashbaord under refunds/failed FDs sexction in pending journeys.

What is a payout account?

A payout account is the one where your fixed deposit investments will be credited on maturity. This is the account where you shall receive your money back,

Can I add someone else’s bank account details?

The payout account should belong to you and we would not allow you to use any other person's account for payout. Please use an account which belongs to you for the purpose of payout.

I can not find my bank in the list, how to add?

Click on the Search tab, enter your bank name and you will be able to select your bank to add as the payout account for your fixed deposit.

It says my bank is inactive, but my bank details are correct?

For us to capture your bank details as the payout account, should be an active bank account. This is important for us to be able to credit the money on maturity or withdrawal successfully to your bank. Your bank status is as received from your bank In this scenario either you can add another bank details, which is active or check with your bank for your account status as maintained with them

Name in the bank details is not correct and I am not able to proceed. What to do here?

The name linked to your bank account should be yours and correct. Incase it is incorrect with the bank, you can either use a different bank account or get this updated with your bank (if this is your only bank account).

I have received an SMS of INR 1 credit, why?

We verify your bank account by transferring INR 1, thus you may receive an SMS from your bank informing you about the credit.

It says bank servers are down. What should I do?

You can retry again after sometime or use a different bank account.

What if my payment fails?

Do not worry, if your payment has failed and the amount was deducted from your account it shall get refunded in next 2-4 working days. If you are still interested in purchasing an FD you can place another request for the same.

Why did my payment fail?

"Third party limit error: Every bank has a daily limit that you can spend via online transactions. For most banks this is set at Rs 25000 - Rs 2 lacs. Please login to your net banking and chek this limit. If you are trying to make a payment for more than this limit, then the transaction will fail. Most banks allow you to increase the limit via net banking. UPI limit error: For UPI limit is Rs 1 lac in a day. Please check this limit. It is possible that you are exceeding this. You might have made other payment through UPI in the day. Bank connection error: When you are making a payment, you are redirected to your bank page or UPI app page. These pages then again connect with your bank. Sometimes while making a payment, it is possible for this connection to break. In these cases transaction fails."

I haven’t received the refund yet?

"Do not worry, your money is absolutely safe. It is extremely unlikely that you would not have received the funds within 7 working days. Please do check again if 7 working days have been actually completed or not and do check your bank account statement for any refund transactions."

I am stuck on the payment step, and not able to understand the current status of the payment?

You can click on Go to Dashboard, and can track the FDs as part of your Pending Investments tab. We will notify you on successful payment.

What interest rate will I get in case of a premature withdrawal?

As part of premature withdrawal, interest rate will be applicable for the tenure for which the FD was maintained. In addition to this, there also will be a penalty rate applicable. Thus the net interest rate gained shall be a sum of the applicable interest rate and the penalty applied.

When and where will I receive my money in case of a withdrawal?

Your money will come within 2 working days after placing withdrawal instructions successfully to the account details added during the FD booking process.

Are there any withdrawal processing charges?

There are no withdrawal processing charges i.e. you do not have to pay anything from your pocket to use the withdrawal facility.

How will I get to know when my withdrawal is completed?

You will receive SMS/ notification from the bank regarding the crediting of money in your account. The FD booking will automatically be removed post withdrawal.

How to make a premature withdrawal?

You can make a premature withdrawal by going to the respective FD details page by selecting the FD from the My Investments dashbaord.

Can I prematurely withdraw my FD?

Yes, your Fixed Deposit can be liquidiated once the lock in period has been completed.

What is a fixed deposit and why should I invest?

A fixed deposit is one of the most popular ways of saving money in India. It is a safe investment that offers good returns and is easy to open. You invest a lump sum money in a fixed deposit scheme at an agreed interest rate and then receive your investment amount alongwith the interest on maturity of the scheme. The rates of a fixed deposit are fixed, higher than your regular svings account and the investment is safe from any market fluctuations.

Is it safe to invest in FD?

FDs are one of the safest ways to invest and grow your money. Unlike market-led investments where returns fluctuate over time, the returns for your fixed deposit are fixed when you open an investment. Even if the FD scheme interest rates change over time, your FD will continue to grow at the rate you booked the scheme.

What is DICGC and which deposits are secured by them?

"Deposit Insurance and Credit Guarantee Corporation (DICGC) is a wholly-owned subsidiary of the Reserve Bank of India (RBI). It provides deposit insurance that works as a protection cover for bank deposit holders when the bank fails to pay its depositors.

The agency insures all kinds of deposit accounts of a bank, such as savings, current, recurring, and fixed deposits up to a limit of Rs. 5 lakh per account holder per bank. All your FDs booked with a bank (and not NBFCs) will thus be insured upto INR 5 lakh."

Aren’t only banks supposed to offer fixed deposits?

Fixed deposits are offered by banks, NBFCs and India Post Office. The FDs you book with NBFCs like Shriram Transport Finance Company Ltd are also known as Corporate FDs and tend to offer higher interest rates.

What is an NBFC and do they offer fixed deposits?

"As per Section 451(c) of the RBI Act, Non-Banking Financial Corporation (also called as NBFC) is a company that carries the business of a financial institution without a full banking license. The functions of the NBFCs are managed by both the Ministry of Corporate Affairs and the Reserve Bank of India.

NBFCs offer a variety of services like savings & investment plans, lending schemes, insursance, etc. They also offer fixed deposits for customers to invest in."

What is the minimum and maximum amount that I can invest in a fixed deposit?

We have a wide range of fixed deposit schemes where you can start investing from as low as INR 5000. We have fixed deposit offerings which you can

Is it mandatory to add nominee?

No it is not. But we recommend to add nominee against your Fixed deposit.

Can I add a nominee who is less than 18 years old?

Yes, in that case Guardian details are mandatory to be captured.

Who all can I add as a nominee?

Any individual be it the family member, relative, friend or anyone any other person whom the account you trust can be added as a nominee.

Can I change or add a nominee later?

Yes. But currently this service is only available with few of our partner banks. You will be able to see an add / change nominee option on the dashboard page once your FD is successfully booked.

What is an FD advice?

The bank provides a computer-generated statement that acts as a proof of ownership or investment when you open a FD. This document is the FD Advice.

I do not file taxes. Is there a way for TDS to not get deducted from the FD

As of now we do not have a solution where you can file for non deduction of TDS. Some banks allow filling of forms 15G/ 15H. However, as of now we not have the functionality. The TDS is only deducted if the total interest from all sources with bank exceeds Rs 40000 for a normal citizen and Rs 50000 for a senior citizen.

How are FDs taxed?

Interest earnings from your fixed deposit are taxed as per your tax slab. For e.g. if you are in a 20% tax bracket and you made a 6%1 year FD of Rs 1 lac. Your total interest for the year is Rs 6000. The tax that you will have to pay while filing will be 20% of 6000 = Rs 1200

Can I add spends on behalf of others?

Yes, you can. To do so, tap on the Rupee symbol (₹), create a new group, or select an existing group. Add the person who has made the spend. Tap the “+” button on the bottom right of the screen, which will display a list of your spends. Tap the “+” button again to add a new spend. The dropdown has “Paid By You” as the default. Tap on it to add the name of the group member who has made the spend, along with other details. Once done, tap on “Split” to allocate the amount among members of the group and tap on “Done”.

How can I settle my dues (my pending spends)?

If you owe money, tap on the “You Owe” button in the “Groups” tab or within a group. This will show you a list of friends to who you owe money to.

Can I track money that people owe me, but without letting them know?

Yes, you can do that. On the home screen, tap on the Rupee symbol (₹), and then on the “Add Group” button below. Then select group members. From the “Create Group” page, you will see two options – “Shared Group” and “Private Group”. Select Private Group. You can input details of the money owed to you/ as well as money which you owe to others. Do note that a) other group members will not receive any messages or notifications about group activities b) a Private Group cannot be changed to a Shared Group or vice versa

Can I add or remove a person from my group?

Adding or removing group members can only be done by the person who created the group.

How can I leave a group?

To leave a group, tap the “Exit” icon on the top right of the group. If there are unsettled dues (from you or owed to you), you will see a prompt prior to leaving the group. Pending amounts to/from you will continue to show up in the app for other members till all dues are settled.

Can I delete a group?

A group can be deleted only by the person who created it. Once deleted, data pertaining to that group cannot be retrieved and all expense and split-related information will be lost.

How do I add a bill or group?

To split a spend, tap the “Split” icon when you edit a transaction and then the “Friends” button below to add a new group. Start typing in the name of whoever you’d like to split the bill with and then on “Done” above. You can also add a group first by tapping on the “Groups” tab on the home screen and then on “New Group”. Once the group is created, you can add a spend to it and chat with other group members.

What is Bill Split and how does it work?

Bill Split in axio is a feature that lets you split spends with your friends, colleagues, roommates, or family. Create a group for specific activities (like a Goa trip) or for specific users (like roommates) or instances (like lunch with colleagues). Then add your spends to the group and allocate who pays how much. Split and settle spends over a chat with group members, all from within the app itself.

How can I delete my data from the app/server

To delete your data from the app: – From app Settings, disable backup – From phone Settings, select the app, tap on Storage – Select the “Clear Data” option (the exact sequence may vary across phones) To delete your data from the server: – From app Settings, disable Backup – The “Delete backup” option will now be enabled – Tap on it to delete your data from our servers – Uninstall the app Note: If you choose to reinstall the app, it will detect the SMSes on your phone and recreate your spend summary based on them.

How can I restore axio data on reset/ to a new phone?

On your old phone, ensure “Backup” is switched ON and the text below says “up to date”. This backup is linked to your email id associated with the app. On the new phone (or after resetting the existing phone), first, ensure this email id is added to the device as a Google Account. On installing axio, it will detect and prompt which email ID you wish you use (if you have more than one ID). Select this ID. The app will check for an associated backup profile and, if found, prompt you to restore it. You can then continue using the app on the new phone with your existing data. Remember to use and verify the same mobile number to get all group and axio-related data as well.

How can I export data to PDF/CSV(Excel)?

You can export your data in two ways:

• In the Money Manager tab, tap on the pie chart icon which will take you to the categorical view of the transaction for that month. Now, tap on the filter icon on the top right of your screen. Select the date range, review the data, and export it. You will receive your report via email in PDF and CSV (Excel) format. Do remember to check your Spam / Promotions tabs in case you do not see the mail in your Inbox.
• From the money manager tab. navigate to the Profile Screen by tapping on the profile icon at the top right of your screen. From the Profile Screen - use the Email Statements option under the Expense Tracking section.

Can I use axio across multiple devices?

Currently, axio does not support syncing across devices. You should ideally use your registered email ID and phone number only on a single device at a time. Using axio on multiple devices with the same email id or phone number can cause problems when restoring your data.

Cash/wallet spends marked “Expense” are not visible in the chart

In the app, cash/wallet spends are marked as ‘not an expense’ by default to avoid duplication with ATM withdrawals and wallet load/top-up, respectively. You can edit the transaction and set it as ‘expense’ and view these transactions from the cash or wallet account. To change the behavior entirely, from the Accounts section, tap on “See All” and select the cash/wallet account. Tap on the three dots above, go to Settings, and change the default “Not an expense” setting to “Expense”. All your cash/wallet spends will appear in the main expense bar chart. Remember to set your ATM withdrawal/wallet top-up transactions as ‘not an expense’ to avoid any double counting.

I’m unable to see any spends in the app (Xiaomi, Vivo, Lenovo)

You might have installed axio on a new phone or have reset your phone, in which case there will be no SMSes. Once you start receiving SMSes, axio will automatically detect them and display your spend summary. This is a known issue with these phone models, where some settings need to be enabled: Xiaomi – Add axio to Autostart via Security App>>Permissions>>Autostart. Xiaomi has added extra permission for “Service SMS” in MIUI8 and above. You can enable it from Security App>>Permissions>>Other Permissions>>axio. Vivo – Switch on axio to run in the background from iManager>>App manager>>Autostart manager. Lenovo – From Settings>>Power Manager>>Background App Management, enable autostart for axio. Other devices may also require you to specifically enable the app to run in the background. Once done, kill the app from the active apps list and relaunch it. Run the Rescan SMS option from Settings.

How can I allocate ATM withdrawal amounts to spends?

To account for cash withdrawn from ATMs, you can add cash spends manually by tapping on the “+New Transaction” option in the Money Manager tab, and then adding spend details and assigning a category and tags. Cash spends are marked as ‘not an expense’ by default to avoid double counting with ATM withdrawals and are displayed in the pie chart with the breakup of category-wise spends.

How do I add spends manually if no SMS is received?

At times, the bank may not send an SMS for a transaction or you may not receive it due to poor network/on roaming, etc. You can add such spends manually by tapping the “+ New Transaction” option on the Money Manager tab and selecting the account from the drop-down list. Alternately, from that account’s page in the app, you can tap on the three dots above and select “Add Spend”.

axio does not detect SMSes from my bank/service provider

We are continually adding support for more and more businesses and services. If your bank or service provider/merchant is currently not supported, please report the SMS by tapping on the Profile Icon and then on Biz Messages. Select the sender to view all messages received from that sender. Tap on “Request to Support” so this SMS format can be incorporated in a later update.

What are the Banks, Cards, and Services supported by axio?

Net Banking, Credit Cards, and Debit Cards Andhra Bank, Axis Bank, Bank of Baroda, Canara Bank, Central Bank of India, Citibank, Corporation Bank, Dhanlaxmi Bank, HDFC Bank, HSBC, ICICI Bank, Indian Bank, IndusInd Bank, Jammu and Kashmir Bank, Kotak Mahindra Bank, Punjab National Bank, RBL Bank, Standard Chartered Bank, State Bank of India, Syndicate Bank, United Bank of India, Vijaya Bank, YES Bank Net Banking and Debit Cards Allahabad Bank, Bandhan Bank, Bank of India, Bank of Maharashtra (debit cards only), Catholic Syrian Bank, City Union Bank, Cosmos Bank, DCB Bank, DBS Bank, Dena Bank, Deutsche Bank, Federal Bank, IDBI Bank, IDFC Bank, India Post, Indian Overseas Bank, Karnataka Bank, Karur Vyasa Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, PMC Bank, PSB Bank, Royal Bank of Scotland (RBS), Saraswat Bank, Shamrao Vithal Co-op. Bank, South Indian Bank, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala, State Bank of Travancore, Tamilnad Mercantile Bank, TJSB Bank, Union Bank of India, UCO Bank Credit Cards American Express, TATA Businesses, Services, Wallets ACT Broadband, Aircel, Airtel, Airtel Money, Amazon Pay, Axis PayGo, BookMyShow, BSNL, Cleartrip, FreeCharge, Goibibo, ICICI Meal Card, ICICI Multi-Wallet Card, Idea, Infosys SmartCard (iMoney), IRCTC, JioMoney Wallet, MakeMyTrip, MobiKwik, MoboMoney, Olacabs, Paytm, PayZapp, Pockets, Reliance Mobile, Sodexho, Tata Docomo, Ticket Restaurant, Vodafone, Yatra, Zeta DTH Airtel, DishTV, Sun, Tata Sky, Videocon Utilities (Gas, Electricity) Adani Gas, APEPDCL, APSPDCL, BESCOM, BSES, CESC, DHBVN, Gujarat Gas, GUVNL, Mahanagar Gas, MSEDCL, Sabarmati Gas, TANGEDCO (TNEB), TATA Power, TSSPDCL, UHBVN, UPPCL Insurance HDFC Life, ICICI Prudential, Kotak Life, LIC, MAX Life, SBI Life

Which platforms does axio support?

axio is available on Android. With axio Money Manager on your Android phone, you can enjoy facilities like expense tracking, split and settle spends.

Do you upload SMSes or transaction data?

axio securely transmits and saves your messages from businesses on our secure servers. We do so only if you have enabled backup for your convenience. This helps you recover the data when you change your handset or reset your phone. Your data is used only to enhance your experience and is not shared with any third-party. When you categorise a spend, anonymised merchant data is sent to the server. No transaction data is sent. OTPs and personal SMSes are not sent to the server.

Does axio read my personal messages and OTPs?

Does axio read my personal messages and OTPs?

Nodal Grievance Redressal Officer

GRO Details - Capfloat Financial Services Private Limited GRO Details - Axio Digital Private Limited

What is Money Manager on axio?

axio is a one-stop solution for all your financial needs. You can use the axio app for all banks and cards. axio can automatically present you information on all your spends, bills, and tickets, helping you make sense of where your money goes. You can also split expenses with friends.

What is axio?

axio (formerly known as Capital Float, Walnut & Walnut 369) is the brand name of CapFloat Financial Services Private Limited, an NBFC registered with the RBI, which is the lending partner.

What is a payout account?

A payout account is the one where your fixed deposit investments will be credited on maturity. This is the account where you shall receive your money back,

Can I add someone else’s bank account details?

The payout account should belong to you and we would not allow you to use any other person's account for payout. Please use an account which belongs to you for the purpose of payout.

I can not find my bank in the list, how to add?

Click on the Search tab, enter your bank name and you will be able to select your bank to add as the payout account for your fixed deposit.

It says my bank is inactive, but my bank details are correct?

For us to capture your bank details as the payout account, should be an active bank account. This is important for us to be able to credit the money on maturity or withdrawal successfully to your bank. Your bank status is as received from your bank In this scenario either you can add another bank details, which is active or check with your bank for your account status as maintained with them

Name in the bank details is not correct and I am not able to proceed. What to do here?

The name linked to your bank account should be yours and correct. Incase it is incorrect with the bank, you can either use a different bank account or get this updated with your bank (if this is your only bank account).

I have received an SMS of INR 1 credit, why?

We verify your bank account by transferring INR 1, thus you may receive an SMS from your bank informing you about the credit.

It says bank servers are down. What should I do?

You can retry again after sometime or use a different bank account.

What if my payment fails?

Do not worry, if your payment has failed and the amount was deducted from your account it shall get refunded in next 2-4 working days. If you are still interested in purchasing an FD you can place another request for the same.

Why did my payment fail?

"Third party limit error: Every bank has a daily limit that you can spend via online transactions. For most banks this is set at Rs 25000 - Rs 2 lacs. Please login to your net banking and chek this limit. If you are trying to make a payment for more than this limit, then the transaction will fail. Most banks allow you to increase the limit via net banking. UPI limit error: For UPI limit is Rs 1 lac in a day. Please check this limit. It is possible that you are exceeding this. You might have made other payment through UPI in the day. Bank connection error: When you are making a payment, you are redirected to your bank page or UPI app page. These pages then again connect with your bank. Sometimes while making a payment, it is possible for this connection to break. In these cases transaction fails."

I haven’t received the refund yet?

"Do not worry, your money is absolutely safe. It is extremely unlikely that you would not have received the funds within 7 working days. Please do check again if 7 working days have been actually completed or not and do check your bank account statement for any refund transactions."

I am stuck on the payment step, and not able to understand the current status of the payment?

You can click on Go to Dashboard, and can track the FDs as part of your Pending Investments tab. We will notify you on successful payment.

What interest rate will I get in case of a premature withdrawal?

As part of premature withdrawal, interest rate will be applicable for the tenure for which the FD was maintained. In addition to this, there also will be a penalty rate applicable. Thus the net interest rate gained shall be a sum of the applicable interest rate and the penalty applied.

When and where will I receive my money in case of a withdrawal?

Your money will come within 2 working days after placing withdrawal instructions successfully to the account details added during the FD booking process.

Are there any withdrawal processing charges?

There are no withdrawal processing charges i.e. you do not have to pay anything from your pocket to use the withdrawal facility.

How will I get to know when my withdrawal is completed?

You will receive SMS/ notification from the bank regarding the crediting of money in your account. The FD booking will automatically be removed post withdrawal.

How to make a premature withdrawal?

You can make a premature withdrawal by going to the respective FD details page by selecting the FD from the My Investments dashbaord.

Can I prematurely withdraw my FD?

Yes, your Fixed Deposit can be liquidiated once the lock in period has been completed.

What is axio Personal Loan?

axio Personal Loan is a completely digital and hassle-free way to apply for a personal loan where the loan amount offered ranges from ₹30,000 to ₹4,00,000.

In order to avail a personal loan from axio, the user must have used one of axio’s products (Amazon Pay Later, axio Pay Later). For the user to be eligible they need to have a verified mobile number, a valid permanent account number (PAN) card (used to fetch credit bureau records from relevant entities) and do the KYC process (which is done either through user’s details available on CERSAI portal or through OTP based Aadhaar oKYC via UIDAI/Digilocker). The user must be at least 23 years of age and not above 58 years of age. The user must be a resident of India. Further eligibility is decided based on information already available with the user’s history with our existing products, credit bureau history, income estimation model and KYC details. Based on these and a host of other factors, axio, will decide the approved Personal Loan amount for the user. During the journey, the user has to agree to the terms and conditions, sanction of the loan.

Based on the eligibility criteria, axio will conduct field investigations for certain users, prior to the disbursal of the loan in order to verify the address entered by the user. For such users, loans will be disbursed only if the field investigation report is positive.

When a user avails a loan, the following items are deducted before disbursing the loan amount into their bank account.

1.Pre EMI - Interest is charged to the user from the date of loan booking till the date of first EMI start date, This is deducted from the loan amount at the time of loan booking.

2.Processing Fee - A fee of 2% of the loan amount (excl. GST) is charged to the user as processing fee at the time of loan booking. This is deducted before disbursal.

Regulated Entity Details

CapFloat Financial Services Pvt Ltd (axio) is a Non Banking Financial Corporation (NBFC) and is a regulated entity under Reserve Bank of India (RBI) operating in accordance with the legal framework and regulations as prescribed. Personal loan offered is fully funded (100%) by axio or it can be co-funded by both axio and Vivriti Capital  Limited in 20:80 split respectively. If so, the user’s bureau report will reflect the approved personal loan facility under CapFloat Financial Services Pvt Ltd (axio) and Vivriti Capital Limited in 20:80 split in the same ratio respectively. This is at axio’s discretion.

Details about the Digital Loan Application

For personal loan axio Digital acts as a Digital Loan Application, in partnership with CapFloat Financial Services Pvt Ltd (axio) which is a NBFC registered with Reserve Bank of India.

What is pre-EMI?

The loan start date is on the 5th of the following month from the date of disbursal. The pro-rata interest from the date of disbursal till the 5th of the next month is calculated as pre-EMI.

What is the processing fee charged?

The Processing Fee (PF) includes the charges involved in facilitating the application process end-to-end. A standard PF of 2% plus GST of the loan amount plus is levied

Will I need to sign a loan agreement?

Yes, you may be asked to sign the loan agreement.

What verifications is this offer subject to?

When our field executive meets you for KYC pick-up, please ensure you have the following original documents:

• PAN card
• Proof of Address.

How do I get a copy of the loan agreement?

A copy of the loan agreement can be downloaded before agreement acceptance via OTP. You will receive a copy of the same via SMS at the time of disbursement of the loan.

Will I need to sign any physical agreement?

No signature on the physical agreement is needed. Acceptance of the agreement will be validated via clickwrap acceptance of T&C.

Will I be charged a fee for setting up auto repayment?

No additional fee is charged for setting up auto repayment. It is free of cost.

Why do I need to set up auto repayment?

Automatic payments are necessary to help you avoid late payments on your installments. Our protocols ensure that we never see your password as it is encrypted. We do not store your login and password credentials and will not have access to your account.

What is KYC and why is it required?

KYC stands for "Know Your Customer". It is a process by which financial institutions obtain information about the identity and address of the customers. This process helps to ensure that the services offered are not misused. Financial institutions are required to complete the KYC procedure while processing loan applications and also periodically update the same.

Why do I have to give you my bank statements?

The data from your bank statements are referred to while underwriting your application. Post the assessment, the best loan offer is presented to you at the next stage of the application process.

What are the documents required for getting a personal loan?

• PAN card (original)
• Aadhar details
• Proof of current address

How much time does it take to transfer the money into your account?

If you've successfully completed the application, you will receive the amount within 10 mins. However this is dependent on internal eligibility criteria. axio will conduct field investigations for certain users, prior to the disbursal of the loan in order to verify the address entered by the user. For such users, loans will be disbursed only if the field investigation report is positive.

Are there any pre-closure charges?

No, there are no pre-closure charges but a customer can pre-close the loan only after 6 months from first EMI due date.

Is part prepayment allowed and what are the charges?

Yes part prepayment is allowed after a lock-in of 6 months from first EMI due date. Post the lock-in period, a customer can make part prepayment up to a maximum of 20% of the Principal outstanding. Part prepayment is only allowed once every 6 months post the lock-in period.

How to make the request for pre-closure or part prepayment?

To raise a pre-closure or part prepayment request, please reach out to our customer support team on the below credentials:

What is the loan amount you offer?

The loan amount offered ranges between Rs.30,000 and Rs. 4 lakhs

Who can apply for personal loans?

To apply for personal loans, the following conditions need to be met

• Must be an existing customer at axio can apply for a personal loan.

• Age must be at least 23 and not more than 58

• Must be a citizen of India

Data Storage Guidelines and Privacy Policy

axio Privacy Policy: https://3.108.30.254/privacy-policy/

Customer Care Details

axio Customer Service

In case of any queries please write to “[email protected]” or reach out at 080 6807 5001

Nodal Grievance Redressal Officer

GRO Details - Capfloat Financial Services Private Limited GRO Details - Axio Digital Private Limited  

Sachet Portal

Sachet portal is the State Level Coordination Committee (‘SLCC’) initiative that allows customers to lodge complaints. The SLCC is the joint forum formed in all States to facilitate information sharing among the Regulators viz. RBI, SEBI, IRDA, NHB, PFRDA, Registrar of Companies (RoCs) etc. and Enforcement Agencies of the States viz Home Department, Finance Department, Law Department, Economic Offences Wing (EOW) etc., with the objective to control the incidents of unauthorized acceptance of deposits by unscrupulous entities.

Payment was complete, but still FD status is not showing complete?

It can take some time for the bank to verify your application, we will notify you with an SMS once the FD is approved, it can take upto 24 hours sometimes. The same can also be tracked on the app dashboard.

I haven’t received the FD advice yet? Where will it get delivered?

FD advice usually gets delivered on the registered email id post successful booking of your Fixed Deposit. This FD advice is directly shared by the bank within 07 days of FD booking confirmation.

Why is my FD rejected?

The FD is rejected in the case of a discrepancy in the information provided by you. You can retry with correct details.

Where can I see my ongoing investments?

You can easily access on the 'View Portfolio' CTA on the Investments Card.

My FD got rejected, but i am not able to see them on the dashboard?

You can view the rejected FD details on your FD dashbaord under refunds/failed FDs sexction in pending journeys.

Tata Pay Later a is an invite only program that offers a convenient and hassle-free Buy Now Pay Later credit service that can be accessed online for purchases made on Tata Digital/merchants' apps/website. Users can also utilize Tata Pay Later through the Tata Neu App, which provides a simplified dashboard for effortless monitoring of purchases, repayments, and transaction history.

What are the key benefits of Tata Pay Later?

- Get an instant decision on your credit checkout facility.
- Credit card details are not required.
- No processing or cancellation fee.
- Seamless checkout on Tata Digital/merchants’ app/website using Tata Pay Later payment option.
- Simplified tracking of expenses and repayments on the user dashboard.

Who is eligible for Tata Pay Later?

For the user to be eligible for Tata Pay Later they need to have a valid permanent account number (PAN) card (used to fetch credit bureau records from relevant entities) and do the KYC process (which is done either through user’s details available on CERSAI portal or through OTP based Aadhaar e-KYC, oKYC or Digilocker KYC via UIDAI or VCIP). The user must be 18 years of age or above and a resident of India. Further eligibility is decided based on information already available with Tata, credit bureau history, income estimation model and KYC details. Based on these and a host of other factors, axio, the lending partner will decide the approved Tata Pay Later credit facility for the user.

How can I register for Tata Pay Later?

Go to the Tata Pay Later registration page on your Tata Digital/merchants’ app/website and follow simple on-screen instructions.

Step 1: Fill in your basic details and Permanent Account Number

Step 2: Complete your KYC
You will be shown one of the below four modes of KYC completion:

1. OTP Based eKYC
2. OTP-based offline Aadhar KYC or DigiLocker KYC
3. Existing customer with axio already having a valid KYC
4. KYC as received from CKYCR under CERSAI
5. VCIP, video KYC

Is a PAN Card mandatory?

PAN number is mandatory for completing Know Your Customer (KYC) checks. If you don't have a PAN, you will not be able to complete the registration and hence not be able to avail Tata Pay Later.

My internet got disconnected while registering. What should I do now?

In such cases, you can restart the Tata Pay Later registration process from the Tata Digital/merchants’ app/website once you have stable internet connectivity. You will be able to start from the last step where you got disconnected.

Why was my Tata Pay Later registration declined?

Possible reasons for the decline of your Tata Pay Later registration include:

1. You did not accept the final loan agreement post generation of credit facility offer under Tata Pay Later.
2. You are currently not eligible to avail Tata Pay Later as per the relevant and applicable terms and conditions and/or internal policies of axio.
3. Your KYC document verification failed.

Does Tata Pay Later purchases entail interest cost?

Since purchases made via Tata Pay Later are typically made for a one-month tenure, there are no interest costs included. However, if any interest costs are applied the same will be given back to you as an upfront discount.

Is auto-repayment setup mandatory during purchase?

On a case to case basis, setting up auto repayment may be mandatory for some users.
Auto-repayment setup is a one-time setup that can be done: (i) at the time of registration (optional); (ii) during the first purchase using Tata Pay Later, or (iii) from Tata Pay Later dashboard.
The auto-repayment is a helpful feature as it makes payments hassle-free and there is no risk of missing the same.

Where can I keep a track of all my Tata Pay Later transactions and make manual repayments?

You can keep track of your Tata Pay Later account history on the Tata Pay Later dashboard on the axio app. This dashboard will include the following information & features:
1. Sanctioned limit and Utilization
2. Account status and reasons why your account may be blocked.
3. Payment due dates and amounts.
4. Transaction History with order ID and amount payable.
5. Repayments history with mode, date, and outstanding amounts.
6. Option to make manual repayments
7. Option to set up auto repayment functionality.

When is my Tata Pay Later repayment due?

For all purchases made via Tata Pay Later between the first and last day of the month, the bill will be generated at the end of the month and the bill will be due on the 5th of next month. Example: For all purchases made in July the bill will be payable on the 5th of August.

Will I incur any late payment fees/penalties for delayed payments?

If you miss your payments on the due date, we request you to manually pay them as soon as possible. Late fee charges as per the below grid will be applicable if dues are not repaid by the due date (5th of the month):  

What happens if my debit card/bank doesn’t have sufficient funds at the time of auto-deduction of funds towards bill repayments?

In such a case, we will notify you through email and/or SMS about repayment rejection from the bank. You will then need to manually complete the payment from the dashboard to avoid any late payment fees/penalties.

Can I change my repayment date?

No, repayments have to be made according to the schedule.

What happens if I don’t pay my bill on time?

It is of utmost importance to ensure timely payment of your bill to avoid late payment charges, impact on CIBIL score, suspension of the Tata Pay Later facility, further action on your Tata Digital/merchants' account, and any legal issues. Please make sure to maintain an adequate balance in your bank account around the repayment date.

Why is my Tata Pay Later account blocked?

Your Tata Pay Later account can be blocked due to one or more of the following reasons:

1. Your KYC has expired
2. Your payments are overdue or your repayment was made 30 days after the due date.
3. Due to Tata Digital/merchants’ internal policies
4. Due to axio’s internal policies
5. Due to a breach of Tata Pay Later terms and conditions.

What can I do to unblock the account?

If your account is blocked due to payments not being paid on time, please complete the pending payments. We will reassess your profile and reinstate your account on successful receipt of the overdue payment. If it is blocked due to the expiry of the KYC, we will provide details of the process to complete the Full KYC and extend the validity. If it's blocked due to a breach of axio's or Tata Digital’s policies, we will re-evaluate your profile on a periodic basis and notify you about the reactivation of your account.

Who is CapFloat?

CapFloat Financial Services Pvt Ltd is the legal name of the Non-Banking Financial Corporation (NBFC) registered with the Reserve Bank of India (RBI) and is known as “axio”

Why is axio not mentioned in my credit report?

axio is the brand name of CapFloat Financial Services Private Limited which is a registered Non-Banking Financial Corporation (NBFC) with the Reserve Bank of India (RBI). CapFloat Financial Services Private Limited will reflect in your credit reports.

Where can I see my available limit and existing dues ?

You will continue to see and track all the details related to your transactions, available limits, and existing dues on the Tata Pay Later dashboard in the Tata Neu app.

How can I cancel my Tata Pay Later account?

In order to cancel your Tata Pay Later account, you'll have to ensure that all the outstanding dues are cleared. We will be able to process account cancellation requests, only if there are no outstanding dues. If all the dues are clear, please call our customer service team (details mentioned below) to request account cancellation.

Regulated Entity Details

Tata Pay Later is offered in partnership with axio (CapFloat Financial Services Pvt Ltd). CapFloat Financial Services Pvt Ltd (axio) is a Non Banking Financial Corporation (NBFC) and is a regulated entity under Reserve Bank of India (RBI) operating in accordance with the legal framework and regulations as prescribed. Credit facility offered can either be fully funded (100%) by axio or it can be co-funded by both axio and a co-lender. If so, the user’s bureau report will reflect the approved Tata Pay Later credit facility under CapFloat Financial Services Pvt Ltd (axio) and a co-lender. This is at axio’s discretion.

Data Storage Guidelines and Privacy Policy

axio Privacy Policy: https://3.108.30.254/privacy-policy/

Customer Care Details

axio Customer Service In case of any queries please write to “[email protected]” or reach out at 080-68-75001

Nodal Grievance Redressal Officer

GRO Details - Capfloat Financial Services Private Limited GRO Details - Axio Digital Private Limited

Tata Digital Pvt Ltd. Nodal Grievance Redressal Officer

Name : Varun S Office Address : Corporate office at Fort House, Dr Dadabhai Naoraji Road, Fort, Mumbai 400 001 Telephone/Mobile: 1800208282638 Email Id: [email protected]

Sachet Portal

Sachet portal, is the State Level Coordination Committee (‘SLCC’) initiative that allows customers to lodge complaints. The SLCC is the joint forum formed in all States to facilitate information sharing among the Regulators viz. RBI,SEBI,IRDA,NHB, PFRDA, Registrar of Companies (RoCs) etc. and Enforcement Agencies of the States viz Home Department, Finance Department, Law Department, Economic Offences Wing (EOW) etc., with the objective to control the incidents of unauthorized acceptance of deposits by unscrupulous entities.

Details about the Lending Service Provider and Digital Loan Application

For the credit facility, Tata Digital Private Limited acts as the Lending Service Provider in partnership with CapFloat Financial Services Private Limited (brand name axio) an NBFC registered with the Reserve Bank of India. Customers can apply for the credit facility through the Tata Digital/merchants’ app/website which acts as Digital Loan Application.

What is TripMoney Travel Credit Line?

TripMoney Travel Credit Line is the hassle-free way to get an instant credit facility, via a completely digital process, for purchases using EMI on the MakeMyTrip app and GoIbibo App. The user has to complete the one-time registration process and can then avail of the TripMoney Travel Credit Line payment option during checkout on the MakeMyTrip app and GoIbibo App as instant loans, over EMIs ranging from 3 to 12 months. The user can easily track the purchases, repayments, and history from a simplified dashboard for this payment mode within the MakeMyTrip and GoIbibo app .

For the user to be eligible they need to have a makemytrip.com account with a verified mobile number, a valid permanent account number (PAN) card (used to fetch credit bureau records from relevant entities) and do the KYC process (which is done either through user’s details available on CERSAI portal or through OTP based Aadhaar e-KYC via UIDAI). The user must be 18 years of age or above and a resident of India. Further eligibility is decided based on information already available with MakeMyTrip and GoIbibo, credit bureau history, income estimation model and KYC details. Based on these and a host of other factors, axio, the lending partner will decide the approved TripMoney Travel Credit Line credit facility for the user.

For all transactions done in a month using TripMoney Travel Credit Line, the bill is generated at the month's end and is due on the 5th of the next month. E.g. for all purchases done between 1-30 June, the bill will be due on 5th July. Users can set up auto repayment using e-mandate by validating through Netbanking or Debit card or via UPI autopay for certain eligible users. This can be used for auto pay on the due date for a hassle-free repayment experience. The users can additionally go to the TripMoney Travel Credit Line dashboard from within the MakeMyTrip app and manually pre-pay the dues or foreclose the loan via UPI payment option.

In case of missed on-time repayments, a late fee (details present in KFS and sanction letter) is levied by axio and the credit facility may be permanently blocked

Regulated Entity Details

TripMoney Travel Credit Line is offered in partnership with axio (CapFloat Financial Services Pvt Ltd). CapFloat Financial Services Pvt Ltd (axio) is a Non-Banking Financial Corporation (NBFC) and is a regulated entity under the Reserve Bank of India (RBI) operating in accordance with the legal framework and regulations as prescribed.

The credit facility offered can either be fully funded (100%) by axio or it can be co-funded by both axio and KVB (Karur Vysya Bank Ltd.) in a 20:80 split respectively. If so, the user’s bureau report will reflect the approved TripMoney Travel Credit Line credit facility under CapFloat Financial Services Pvt Ltd (axio) and Karur Vysya Bank Ltd in a 20:80 split in the same ratio respectively. This is at axio’s discretion.

Data Storage Guidelines and Privacy Policy

axio Privacy Policy: https://3.108.30.254/privacy-policy/

MMT’s Privacy Policy: MMT Privacy Policy

GoIbibo’s Privacy Policy :GoIbibo Privacy Policy

Customer Care Details

axio Customer Service In case of any queries please write to “[email protected]” or reach out at 080-68-75001

MMT customer service Please visit the My Trips section on App or Website https://www.makemytrip.com/.

GoIbibo customer service Please visit the My Trips section on App or Website https://www.goibibo.com/

Nodal Grievance Redressal Officer

GRO Details - Capfloat Financial Services Private Limited GRO Details - Axio Digital Private Limited    

MMT/GI Nodal Grievance Redressal Officer

Name: Vinod Asrani

Designation: VP- Loss Prevention|Risk Management| Operations & Transformation

Address: Tower B, DLF Building No. 5, DLF Cyber City, DLF Phase 2, Sector 24, Gurugram, Haryana 122002

Telephone/Mobile: 1-800-102 8747

Email ID: [email protected]

Sachet Portal

Sachet portal is the State Level Coordination Committee (‘SLCC’) initiative that allows customers to lodge compliant. The SLCC is the joint forum formed in all States to facilitate information sharing among the Regulators viz. RBI, SEBI, IRDA, NHB, PFRDA, Registrar of Companies (RoCs) etc. and Enforcement Agencies of the States viz Home Department, Finance Department, Law Department, Economic Offences Wing (EOW) etc., with the objective to control the incidents of unauthorized acceptance of deposits by unscrupulous entities.

Details about the Lending Service Provider and Digital Loan Application

For the credit facility, Tripmoney Fintech Solutions Private Limited acts as the Lending Service Provider and services the users through makemytrip.com the application which acts as a Digital Loan Application, in partnership with CapFloat Financial Services Pvt Ltd (axio) which is an NBC registered with Reserve Bank of India.