Any grievance pertaining to IT and Data Security, and any query related to the Grievance Redressal Policy can be addressed to: [email protected].
This website www.axio.co.in (“Website”) is owned and operated by CapFloat Financial Services Private Limited (Formerly known as Zen Lefin Private Limited) (“Capital Float” which expression shall mean and include its affiliates, successors and permitted assigns), operating under the brand name Axio. Axio provides services to the Users through the Website and other related links and is committed to protecting and respecting the privacy of its Users.
Axio: Expense Tracker & BNPL: Axio Digital Private Limited:
Axio: Expense Tracker & BNPL” App is owned and operated by “Axio Digital Private Limites, operating under the brand name Axio. Axio provides services to the Users through the App published on the Google Play Store and is committed to protecting and respecting the privacy of its Users.
During the use of the Website, axio may collect and process such information from the Users, including but not limited to the below mentioned:
This policy is applicable to all information collected from the Users of axio including but not limited to the above mentioned information.
The information about the User as collected by the app falls under (a) information supplied by users and (b) information automatically tracked while using a mobile device having axio App Services enabled (collectively referred to as “information” or “Information”).
(a)Information supplied by Users:
To avail certain services on the axio App, users are required to provide some personally identifiable information for the registration process which may include a) your name, b) email address, c) phone number, d) access to your phone’s SMS inbox records d) debit card, credit card, bank details, e) KYC details f) PAN g) residential address etc. and any other such information as required. The Information as supplied by the users enables us to improve axio App Services and provide the most user-friendly experience. All required information is service dependent and the Company may use the above said user Information to maintain, protect, and improve the axio App Services and for developing new services.
Axio App takes limited access (usually one-time or as provided by the User) to services like Camera, and Microphone, for specific use cases in the app like uploading of bills, on-boarding or KYC requirements. Such access is only taken with the explicit consent of the User, and the specific use of the data is clearly communicated to the User. Location data taken for on-boarding or KYC is taken for limited period, however the User may explicitly provide Location data for longer periods for specific use cases like Expense Tracking and categorization, which is explicitly communicated to the User.
In case the User chooses to decline to submit personally identifiable information on the axio App/Site, Axio may not be able to provide certain services on the App/Site to the User. Axip will make reasonable efforts to notify the User of the same at the appropriate time. In any case, Axio will not be liable and or responsible for the denial of certain services to the User or lack of providing the necessary personal information.
(b)Information tracked with consent and information automatically tracked while using app:
SMS Inbox Information: The axio App also collects partial payment data and other information arising out of transactions made from cards, banks or while using other services through SMSes, after obtaining the User’s specific consent to allow the App to access the User’s SMS inbox. The axio App accesses business messages that originate from alphanumeric senders. No personal SMSes or OTPs are backed up. Any SMSes reported by users are also used to train our Spam filter algorithm. Users can automatically delete OTPs with a setting to delete OTPs older than 24 hrs in the app.
The collection of such information is only limited to the extent that such data is available in the relevant messages. axio may also record the identity of the product or service and the price or fee paid or payable in respect thereof.
Demographic and Related Information: We may reference other sources of demographic and other information in order to provide Users you with more targeted communications and promotions. We use Google Analytics, among others, to track user behaviour on our website.
Google Analytics specifically has been enabled to support display advertising to help us gain an understanding of our users’ Demographics and Interests. The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings options provided by Google.
axio Stakeholders including Employees, Contractors and Suppliers may also provide personal information through various channels including but not limited to documentation, communication, electronic communication, contracts, agreements, and use of Axio products and Services. This policy is applicable to all such information collected by Axio.
Access to personal information is strictly restricted and shared in accordance with certain specific internal procedures and safeguards that govern access. Certain features of the Website or App may be available for use without any need to provide details. Other features of the Website may require Users to provide details including but not limited to the User’s name, address, mobile number, email address, PAN No., employment & income details.
axio never will sell or rent personal information of its Users and stakeholders to anyone, at any time, for any reason. axio may use the User’s personal information in the following ways, viz:
axio pledges that it shall not sell or rent Users’ or stakeholders’ personal information to anyone. axio will protect every bit of the Users’ business or personal information and maintain the confidentiality of the same. With this seal of trust, axio makes its services available to the Users for assessment and analysis that include spend analysis, money management, credit and behaviour scoring, market and product analysis.
Axio may share your personal information with its group companies in relation to offering of products and services to the User, or for the purposes of the engagement with its stakeholders. Otherwise, axio guarantees that it is going to keep all information confidential except in the following cases:
axio takes the security of its User’s and Stakeholders’ information very seriously. axio protects the User’s information at rest and in flight using bank-level data security: atleast 128 bit-encryption and Transport Layer Security (SSL where applicable) This creates an encrypted connection between the User’s browser or App and Axio’s servers. All information remains encrypted at all times. If the User allows axio to see its banking information online rather than in paper form, it is on a read-only basis. axio does not have access to change, edit, or modify bank account information in any manner whatsoever. axio employees cannot view the User’s banking username and passwords, and the same is securely stored in separate encrypted areas with its financial services providers. All information gathered and provided to Axio on the Website and axio App is encrypted and securely stored within the controlled databases on its secure servers within India. Access to the servers is password-protected and is strictly limited.
If enabled from the app, we take a backup of User’s data on the axio App on our Cloud database. This is done for the purpose of enabling users to get their data back in case their phone’s data becomes unusable, if the phone is lost, or the user moves to a new phone device.
We also use this backup to provide useful insights and information related to their spends such as weekly spends in a month, insights related to spend behaviour, etc., and to provide information related to user spends, patterns and user data in the form of aggregated and anonymised statistics on data such as user spends by category, date, time, bank balances, etc.
axio does not collect or store any biometric data in our systems or servers, and all limited and specific use of biometric data in any Axio product is as per regulations and extant statutory guidelines only.
axio uses commercially reasonable safeguards to preserve the integrity and security of the Users’ information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.
The information that is collected from the Users may be transferred to, and stored at, a destination inside India. By submitting information on the Website, the Users agree to this transfer, storing and/ or processing. axio will take such steps as it considers reasonably necessary to ensure that the Users’ information is treated securely and in accordance with the Policy.
In using the Website or App, the Users accept the inherent security implications of data transmission over the internet. Therefore, the use of the App or Website will be at the own risk of the users.
axio assumes no liability for any disclosure of information due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or omissions beyond its reasonable control and the User agrees not to hold axio responsible for any breach of security unless such breach has been caused as a direct result of gross negligence or wilful default by axio.
In the event axio becomes aware of any breach of the security of the Users’ information, it will promptly notify the users and take appropriate action to the best of its ability to remedy such a breach.
axio collects certain information from the User’s browser using small data files called “cookies.” axio uses session ID cookies to confirm that customers are logged in. This type of cookie helps axio recognize a customer if he or she visits multiple pages on the Website during the same session, so that separate passwords are not required to access each page. These cookies terminate once the customer closes the browser. By default, axio uses a persistent cookie that stores customer login ID (but not password) to make it easier for the customer to login when returning to the Website. axio encodes its cookies so that only axio can interpret the information stored in them. The User may remove or block this cookie using the User’s browser settings to disable the feature.
axio also stores transaction history. axio may collect additional information in ways not specifically described herein. For example, axio may track information related to interactions with customer service or responses from surveys or other feedback tools. axio uses this information to continually improve the service provided to the customers.
The web pages of the Website contain electronic images known as “web beacons” (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyse how the Website is used. Web beacons may also be used in some of axio’s emails to so as to know which emails and links recipients have opened, allowing it to gauge the effectiveness of its customer communications and marketing campaigns.
If the User wishes to introduce axio Website or axio App to any other person/entity, the User will be asked to provide such person/entity’s name and email address or any other contact details. axio will automatically send such person/entity an email or invite in any other form inviting the other entity to visit the Website or App or other axio Product offering as applicable. axio stores this information for the purpose of sending this invite and keeping a record of the number of persons/entities so referred by the Users. axio may send additional emails or information to the said person/entity in connection with services offered by axio. Such person/entity may contact axio at [email protected] to request that this information be removed from axio’s database.
When Users use the Website or axio App, we make efforts in good faith to provide Users, as and when requested by Users, with access to their respective personal information, and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical, or for which access is not otherwise required.
In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after Users delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
To opt out of email correspondence from axio (formerly known as Capital Float) or make a change to (or delete) the User information stored in axio’s records, Users may write to us and Axio will respond to the User’s request within 30 days.
All User information will be retained for as long as the User account is active or as needed to provide services to the User, and Axio may retain User information for a longer period unless specifically requested by the user to delete the information as detailed below. This also enables returning users to take advantage of backup of data and restore features where applicable.
If the User wishes to cancel its account or requests that axio formerly Capital Float no longer uses its information to provide services, the User may contact axio at [email protected] . Axio will retain and use User information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes.
Specific requirements as per Prevention of Money Laundering Amendment Act, 2002 (Prevention of Money laundering Act, 2002 – Obligations of NBFCs in terms of Rules notified thereunder dated November 13, 2009, the NBFC should maintain for at least ten years the following:
In the event Axio, the same will be updated on the Website. In case of any material changes to the Policy, the Users will be notified by email (sent to the email address specified in the User’s account) or by means of a notice on this Website prior to the change becoming effective. The Users are encouraged to periodically review this page for the latest information on its privacy practices.
Axio has made every effort to ensure that this Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy.
The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. It may be waived only in writing. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.
This Policy shall be governed by and construed in accordance with the laws of the Republic of India and subject to the provisions of arbitration set out herein, the courts at Bangalore shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
If any dispute arises between axio formerly known as Capital Float and the User in connection with or arising out of the validity, interpretation, implementation or alleged breach of any provision of the Policy, such dispute shall be referred to and finally resolved by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996 for the time being in force, which rules are deemed to be incorporated by reference in this clause.
There shall be one (1) arbitrator and the seat of the arbitration shall be Bangalore, India. The language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.
The Ministry of Electronics and Information Technology (MeitY) operates as the nodal agency for information technology in India.
axio formerly known as Capital Float makes no representation that the content contained on the Website is appropriate or to be used or accessed outside of the Republic of India. If the Users use or access the Website from outside the Republic of India, they do so at their own risk and are responsible for compliance with the laws of such jurisdiction.
In the event of User having any grievance relating to the Website or the App, the User may contact our Grievance Department at: [email protected].
User’s can also contact us by writing to any of the following addresses:
axio, Gokaldas Platinum, New No 3 (Old No 211), Upper Palace Orchards, Bellary Road, Sadashiva Nagar, Bengaluru – 560080.
Axio Digital Private Limited, 101, Plexus Commercial Complex, Aundh ITI Road, Aundh, Pune – 411007.